Buyer Damaged Item and he admitted it, want to return and get a refund

[erikaoo1]

I sold a shoe. Buyer Damaged Item and he admitted it and now he requests a return. I accidentally hit the accept bottom what should I do now?? Should I contact eBay to solve it?

[couldabeenworse]

I accidentally hit the accept bottom

Unless you can convince the buyer otherwise, you have committed to accept the return.  eBay should not intervene at this point, although you never know what can happen if you phone customer service.  Would offering a partial refund instead of returning make sense?

[jonathankirkland]

I would say since they clearly admitted it you might have a case with ebay to not allow the return, you absolutely should have a case with ebay in this case not to accept the return, but since you also made the mistake of accepting the return I'm afraid most likely you will be out of luck.

What is the status of the return now? Has the return shipping label been issued to the buyer?

[lewisburggold]

Your going to have to call.  Best regards

[erikaoo1]

no, the return shipping label haven't being issued to the buyer