Be careful how you Sell - YOU COULD BE DOING IT WRONG, JUST ASK EBAY.

[uncleolliescollection]

 eBay does not have it's sellers best interest in mind, PERIOD.  I sold 42 magazines with free returns to a buyer who abused the system.  He requested a return on all 42 magazines that were all sold separately but bulk shipped as one shipment.  When I reached out to find out the problem, buyer went dark.  He requested a return, EBAY, rather than sending back 1 individual label, SENT 42 first class labels.  The buyer then abused the system by shipped each one in a priority mail flat rate envelope which compounded the issue.  So now I have 42 envelopes at the post office with $174 postage due before i can recover my merchandise.  Because the post office left a receipt on my door, it shows up in ebay that the items were returned.  Buyers original purchase price was $240.  My original shipping $36.00 Return shipping for all 42 packages was $223.00 USPS postage due $174.  

So, ebay refunded buyer, they failed to comprehend that i never received my merchandise, they refused to help whatsoever, they told me it was my fault because of how i listed. I am out my entire collection AND have paid $499.00.  If i want my collection back, it will cost another $174.00

EBAY SUCKS - SOMEBODY NEEDS TO CHECK INTO THIS. EBAY SHOULD HAVE A DEPARTMENT THAT SEES ISSUES LIKE THIS AND MAKES DECISIONS TO HELP SELLERS.  SOMEONE SHOULD HAVE SEEN THAT THEY WERE SENT AS A BULK SHIPMENT AND SENT 1 LABEL INSTEAD OF 42.   

No help. 

[powell-memorabilia]

that's rough - and that's a horrible buyer.  I'm very pro buyer, but that is some pretty bad behavior.  

[corvettestainless]

The system is automated- 42 listings being returned will kick out 42 labels and the buyer figured the only way to be refunded would be to ship each one so each listing had it's own proof of return (tracking for each); so the buyer did it right. The listing should have been a 'lot' of 42...hard lesson learned. 

[portkoop-0]

I would point out to your PO that a first class return label can be used for any package up to 70 pounds. 

[sextons-sweet-deals]

That is the problem! The system is automated and not programmed correctly!

I'm sure the seller uploaded the "same tracking" number on each item since they shipped all together. 

I'm curious if the buyer sent the same magazines back or something else. 

The buyer must be an idiot! Why would they do all that packing? Why not reuse the box that the magazines came it from seller. 

[fashunu4eeuh]

 “eBay does not have it's sellers best interest in mind, PERIOD...”

You are correct, eBay puts the buyer interests first in just about every scenario. Sellers must protect their own interests. One way to do that is to know eBay’s policies and procedures, especially for the Money Back Guarantee.

If it were me, i would appeal the decision. You have 30 days to do so. The link below has instructions on how to do it, and follow them carefully to maximize your potential of reversing the ruling. Ask eBay to reimburse their return shipping costs. Good luck to you and hope you have smoother sailing ahead.

PS—I don’t think the buyer intentionally abused the system, but was following eBay’s instructions on how to return the items. He got 42 labels so he used 42 labels.

https://www.ebay.com/help/buying/returns-refunds/appeal-ebays-decision-return-missing-item-buyers?id...

[angwjea]

thats ebay fault   but at least buyer didn't use fedx to return  then it could of been 42 overcharges  

[ronsam-197]

If the buyer used ebay's return labels there should have been no charge to the OP.

He/she needs to speak to their postmaster.

[corvettestainless]

@ronsam-197   If the buyer used ebay's return labels there should have been no charge to the OP.

Sellers ALWAYS pay for those labels- they are on your end of month invoice. Ebay does NOT pay for return labels, or anything else for that matter. 

[pjcdn2005]

The previous poster might have meant that since ebay labels were used the post office should not be asking for postage money now.  I'm guessing that the problem is that the buyer sent each one back in a flat rate envelope. If they had used non flat rate packaging there wouldn't be a charge.

[silverstatetreasureboxes]

This has got to be one of the worst shipping horror stories I've ever read. I just don't know what I would do, do you leave them at the post office? Do you fight ebay on this? Do you pour yourself something tall and strong?

    Geez, I absolutely a loss for words man what a nightmare.

[ronsam-197]

Yes, sorry, that was what I meant.

I have no idea if the use of return labels precludes using any flat rate materials.

[toysaver]

The return shipping will always be a mirror of what the shipping was set to in the original listing, it does not reflect any changes.

[pvcliff]

Everyone is thinking the buyer sent 42 packages because he got 42 labels. The use of separate PM flat rate envelopes sure sounds like a vindictive buyer to me. Who did OP brown off?

[portkoop-0]

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@pvcliff wrote:

Everyone is thinking the buyer sent 42 packages because he got 42 labels. The use of separate PM flat rate envelopes sure sounds like a vindictive buyer to me. Who did OP brown off?

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Not necesarily... Think of yourself as that buyer, you ordered 42 items, they came in one box...
You didn't want them so you opened a return, the seller approved and ebay just sent you 42 labels!!!

The buyer was probably as flabbergasted and astounded by that as the seller was.

That the buyer used Priority class "Free Supplies" is a bit underhanded, but the buyer may have figured like I did, that return labels are good for almost anything... Either way it's not really the buyer's fault that ebay handed him (or her) FORTY TWO labels!

If I were the buyer I would've been upset just having to print that many, never mind trying to find envelopes, this buyer wasn't trying to BUY 42 envelopes to send the items back in... Maybe could've used that box but you have 42 labels you think you better mail it back exact as instructed.

Not to disagree with you, but trying to see this from the buyer's perspective.

Yes it does look a bit vindictive at this stage of the transaction but I'm not sure how I would react when faced with 42 labels... 

I guess the one thing to think about, is before ordering...

How would I return the order if things go south?