Battery cycle count on Macbook

[granarnwin_0]

I am selling a Macbook pro 2014 and it has a cycle count of 549 and "service recommended" on the system diagnostics. 

If I tell the seller this is the case can they file a claim? 

is there any way around that happening? I.e taking photos and videos of me boxing and shipping the item.

[wastingtime101]

• A buyer can file a claim for any reason at all, true or not.
• The best protection to offer yourself is a clear listing. Stick to the facts, bullet point them, and don't include a lot of needless info or long terms. Take great photos.
• List the laptop as for parts, not working since the battery needs replacement. Or replace the battery yourself then list it as used.
• Taking photos of the packing process is a complete waste of time. eBay won't look at them if a claim is filed, nor will PayPal or a bank/credit card company.

[granarnwin_0]

The MacBook works fine and is in good shape otherwise. It just doesn't last as long as it used to. Someone just bought it from me. Should I message them and tell them the battery cycle count or just cancel it and re-list listing that it has the "service recommended" in the system diagnostics?

[wastingtime101]

You listed it as Used and didn't disclose the dying battery. Message the buyer and ask if they still want it. Chances are, they wouldn't have paid that price if they knew they had to replace the battery.

The listing doesn't show the power adapter and to list it as Used, the power adapter needs to be included. Is there any wear to the adapter? The buyer doesn't know since there are nophotos.

If you end up canceling and relisting you need to list it as For Parts, Not Working since the battery needs replacing. It doesn't matter that it's in working order otherwise. You also need to disclose all the scratches to the outer shell. Don't assume the photos are enough - put it in writing.

If you relist make sure to update the shipping to Ground.  I don't believe USPS accepts laptops with Lithium Ion batteries for Priority/Air transport. You have to ship it ground and properly label the shipping box.

The laptop is really dirty so you should thoroughly clean it, including the cracks and crevices.

Your listing is lacking in this relevant info and it's a not as described claim waiting to happen.

Also - a Macbook from 2014 can very easily be a day away from the logic board dying, so if you sell it again and the buyer says it died on them, don't automatically assume they're trying to scam you.

For parts, not working. Needs a new battery. Cannot guarantee life left on logic board since this is a 2014 model. Several surface scratches to outer case, including one large scratch on the bottom. Otherwise in great working order.

Despite the major defect to your selling account, you might be better off canceling as out of stock then relisting with all of these changes.

[luckythewinner]

---

---

If I tell the seller this is the case can they file a claim? 

Any buyer can file a claim for any item. 

is there any way around that happening?  I.e taking photos and videos of me boxing and shipping the item.

Any buyer can file a claim for any item. 

[kensgiftshop]

---

@granarnwin_0 wrote:

I am selling a Macbook pro 2014 and it has a cycle count of 549 and "service recommended" on the system diagnostics. 

If I tell the seller this is the case can they file a claim? 

is there any way around that happening? I.e taking photos and videos of me boxing and shipping the item.

---

Yes, they can file for a return and you would have to pay the return shipping.

No, photos or videos won't do anything.

When you list an item, to cut down on returns, you need to give a good description and list any flaws.

Condition is used, that doesn't tell the buyer anything about the item.

[penguins_dont_fly]

---

@wastingtime101 wrote:

For parts, not working. Needs a new battery. Cannot guarantee life left on logic board since this is a 2014 model. Several surface scratches to outer case, including one large scratch on the bottom. Otherwise in great working order.

---

I would lose the "otherwise in great working order" part. On a "Parts/Not Working" listing it is better to not imply that the item works at all.

For parts, not working. Needs a new battery. Cannot guarantee life left on logic board or any other parts since this is a 2014 model. Several surface scratches to outer case, including one large scratch on the bottom.