Bad Experience with buyer located in Ecuador using Freight Forwarding

[umoraski]

Very upset with a Buyer leaving me really bad Feedback claiming her item was stained when she received it.  In stead of going back and forth with her, I immediately offered to accept a return.  I don't sell Internationally and only accept returns if there is damage.  However She lives in South America.   The Item was sent to Florida, a Third Party Shiping Service.    She told me that if she could remove the stain, she would leave Positive Feedback.    I applied to Ebay to get the Negative Feedback removed, because I couldn't follow through with a return and her money.  Not fair to me with 100% Feedback.

[umoraski]

I am so Happy to answer my own question!   I requested t Ebay to remove a Horrible Negative Feedback left by someone who used Freight Forwarding Service and complained that it was stained.  I offered a complete refund upon my receiving the item - which she couldn't do.    Because it goes again Ebay's Shipping Policies, I was able to get the Feedback removed.   Thank You so much - Ebay.   I am proud of my Feedback and even though I don't accept returns - I do if there is a mistake on my part. 

[ebooksdiva]

Your buyers issue is with the freight forwarding service. They forfeit eBay's MoneyBack Guarantee when they hire a 3rd party shipping service.

[umoraski]

I knew that ahead of time, but didn't know originally she lived in Ecuador and used a shipping co in Florida.  How do I know the condition of the item without seeing it myself - photos can be doctored.    I told her if she opened a Return, I would approve it right away, thinking maybe she would be travelling to Florida.  She never gave me a chance to rectify the problem - that's a chance you take when using that shipping service.  Her Negative Feedback was offensive to me and not fair.  So Glad Ebay sided with me.  

[inhawaii]

Selling to a buyer in Ecuador using a  freight forwarder.

What could possibly go wrong?    😉