Back End Issue and Employee training

[crazydavesrandomthings]

Have an issue where I’m selling an approved item and they take it down and then they approve the appeal I call in about saying it is valid and abides by eBay guidelines. I have multiple emails for the approved appeals - then another supervisor takes the item down- over a PART to a Rifle Magazine that is deemed as a safety device for transport and storage.  Half of the staff I have talk too don’t understand or they doesn't  take a look at the item or information they just see that you violated the firearm policy.  then it gets sent over escalated gets approved by a supervisor on the backend and it gets taken down by another supervisor. I’m really at a loss except for pulling my business from eBay.

[lakefor94]

Best advice might be to sell it elsewhere.  If the bots keep randomly taking it down, eBay will eventually take your account down and at that point, it won't even be a choice to sell here.

One would think you could get help on this but the reality is that you can't.

They have 1.7 billion listings up and yours and mine are of no significant interest to eBay

[ittybitnot]

@crazydavesrandomthings 

Takedowns such as you describe are typically done by bots, not people.   The focus is on key words used, not what the item actually is.  

Oftentimes, even if you get the action reversed, and "approval" to sell the item, next time they run the bot yours are very likely to get taken down again.  Too many policy violations of this sort puts your selling privileges in danger.  

It is often recommended by sellers here that once you get such a takedown, DO NOT LIST IT HERE AGAIN. 

If you are using the Customer Support that you get via a call back or chat, please note that you are basically  connected to call center reps in foreign countries.  They are not eBay employees.  They are always nice, polite, empathetic with your situation, but tell you what you want to hear as opposed to what you need to know.  Believing what they say, and following their advice is certainly at your own risk. 

You can try to contact eBay (real US employees) via one of their social media portals.  Use the blue message button on this page: 

https://www.facebook.com/eBayForBusiness

OR ONE OF THESE

https://twitter.com/askebay

https://www.instagram.com/ebayforsellers/

[luckythewinner]

it gets taken down

I sincerely doubt that eBay customer support has the authority to override the compliance algorithms.And as soon as you list an item again, it has a new item number and the whole process starts over.

Also be aware that eBay reserves the right to end any listing at any time for any reason, regardless of whether the item conforms with policy.

I’m really at a loss except for pulling my business from eBay.

eBay has 20 million sellers and 1.5 billion listings. I doubt they are going to allocate resources to your issue.

[short_circuit.lineman61]

Is the item black in color and could it possibly be used on any gun that is considered by certain 0000FF states as a so called "assault weapon"? If either of these are true you will more than likely not be selling them on ebay

[ckimodog]

@crazydavesrandomthings 

If it was removed, I would advise that you not relist it as you can jeopardize your account.  Someone may have reported it,  the bots could have shot it down, who knows....? Sorry for your situation

Happy Selling