Updated to see if there's any resolution possible if anyone on the E-bay team happened to be seeing this. I still have the same issue with the restriction list and I really hope to start selling to the countries that were on Covid list as it should be behind us now with people back to travel all over places 😞
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Hi,
I just want to bring this up to see if anyone encountered the same problem. I have a buyer from French Polynesia reached out and said she wasn't able to purchase from me, even though I didn't set shipping restriction for her area.
I contacted Ebay, and the customer serivce rep shows me this list that was set for shipping restriction on my list
Brazil, Angola, Cameroon, Cayman Islands, French Polynesia, Libya, Mongolia, Suriname, Guyana, Panama, Mauritius, Brunei Darussalam, Chad, Madagascar, New Caledonia, Bahamas, Bermuda, Iran, Saint Kitts-Nevis, Western Sahara, Bolivia, Laos, Congo, Republic of the, Seychelles, Sudan, Guadeloupe, Venezuela, Somalia, Burma, Cuba, Republic of, Reunion, Yemen, Barbados, Belize, Liberia, Sierra Leone, Central African Republic, Martinique, Dominica, Niger, French Guiana, Saint Pierre and Miquelon, Saudi Arabia
Of that I only set restriction to not ship to Brazil. The rest of that when I talked to the 2nd rep is due to Covid and Ebay automatically put it there. However, when I checked USPS website, French Polynesia postal office has resumed since July 2020 after the brief disruption (I used the first class package of USPS for my international shipment) . My item was a new with tag clothing item.
I did go check some other people's listing and saw the same restriction list as the one above that was given to me. So I highly suspect that was a problem with the restriction list on Ebay didn't update somehow.
The only way I was aware of this issue was because my customer reached out. Otherwise, I would not aware that there were all those extra restrictions automatically put on my listing. So I thought I bring this up to see if any other fellow sellers might have this issue as well. According to my buyer, looks like it's only an issue with US Ebay. She was able to purchase from Europe just fine.
The second rep I talked to said he would escalate this issue to the technical team. So hopefully it will get resolved. Meanwhile I just want to bring it up to people in case someone runs into the same situation like me.
