Automated Email when Negative Feedback Received?

[memoradelia]

If a customer leaves negative feedback and I do not notice it, and they do not contact me directly, days can go by before I respond and try to resolve the issue.  

Is there a way to set my preferences so that eBay will send me a notice automatically when negative feedback is left?

[klhmdg]

No there is not.

[blingfling123]

No, 

Just add a daily step to check  your feedback every day, say first thing when you hit eBay for the day for what ever. Odds are you are in eBay somewhere every day anyway. 

Once you do it consistently it becomes a habit and you will not miss any.

[inhawaii]

No, there is no option for that.

But if you're THAT curious if you received a negative feedback, look at your feedback daily.

[mam98031]

No there isn't, but you should be monitoring your feedback and your Seller Dashboard at least once a week for issues that may need to be resolved.  It doesn't take more than a moment to do both.

But if you do get a negative or neutral FB you first move should NOT be to make a response on your FB page.  The FIRST thing to do is to reach out to your customer and see what you can do to make things right.

In looking at both the negative FB you have.  If you had contacted Ebay right away on that one, it is likely Ebay would have removed it.

Ebay may remove this more current one too IF the zip code on your tracking matches the ship to address on your buyer's payment.  It could very well get removed.  Sellers are only responsible to ship to the address on the buyer's payment notification.  

If you do social media, I suggest the Face book link below.

Here are your options for contacting Ebay Customer Service.

https://twitter.com/askebay?lang=en

https://www.facebook.com/eBayForBusiness/


If when you use the link below you can only get to the Automated Assistant, type AGENT in the box and hit enter. You will then get more options.

https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851

For the Payment Team
https://www.ebay.com/help/selling/getting-paid/getting-paid-items-youve-sold/payments-hold?id=4816&&...

[soh.maryl]

If you don't make plans to monitor your FB received at least every other day, then you are missing the chance to maintain a record as a good and reliable seller.  

[buyselljack2016 · Accepted solution]

@memoradelia 

I have my seller hub customized with the squares arranged where I want them.

Each day when I go to "my eBay"  the things that I need to see are right there.

A negative would be readily seen.

 

[forward-motion]

Maybe it is just my crazy thinking. But I check my page every day to see what if anything has changed. 

[memoradelia]

Thanks for the tip!