Authenticity Guarantee

[californicated]

I tried to post an 18k gold necklace and pendant with a price of $580 but I noticed the Authenticity Guarantee designation was not there. I called Ebay and was told that my account is not eligible yet for Authenticity Guarantee for jewlery. She was unable to tell me why or tell me what level I need to reach in order to be eligible. Can anyone shed some light on this? Is there a certain amount of sales that need to be made before I can use Authenticity Guarantee? Thanks

[heckofagame]

eBay Authenticity Guarantee | eBay

[albertabrightalberta]

@californicated 

Based on the list of fine jewelry that's covered, I don't see 18K gold listed so that might be why it's not accepted.

Jewelry

To be eligible for Authenticity Guarantee jewelry must be:

• From one of the following brands (Cartier, Tiffany & Co, David Yurman, Van Cleef & Arpels, Bvlgari or Roberto Coin) or unbranded (no attributable designer, brand, or logo)
• listed at $500 or more, or sold in an auction for $500 or more
  • If the Buy It Now price is $500 or more but you sell for a best offer or auction price of less than $500, it will still be eligible for authentication
• listed in one of the following Jewelry categories: 
  • Fine Jewelry
  • Engagement & Wedding
  • Men's Jewelry
  • Antique & Vintage
• contain at least one component from each of the following criteria:
  • A fine metal: Sterling silver (925+), gold (10K+), palladium (500+) or platinum (850+)
    • For plated metal, base metal composition must be fine as listed above
  • If it has a main/side gemstone (0.20ctw or more/per stone) it must be one of the following
    • Diamond
    • Emerald
    • Ruby 
    • Sapphire stone 
    • Tourmaline 
    • Topaz
    • Tanzanite
    • Peridot
    • Garnet
    • Aquamarine
    • Morganite
    • Cat's-eye Chrysoberyl 
  • If it has a secondary/melee stone (less than 0.20ctw/per stone), it can be any stone except for the following ineligible stones:
    • Amber
    • Jade
    • Opal
    • Pearl
    • Quartz
    • Turquoise

https://www.ebay.com/help/selling/selling-tools/ebay-authenticity-guarantee?id=4644&st=3&pos=1&query...

[californicated]

Thanks. Didn't notice that 18k was missing. Seems odd that it wouldn't qualify and odder that the Ebay rep I spoke to didn't just tell me that. Thanks again! Appreciate the info.

[moondogblues]

18K is not missing.  If it was then 24K would be too.  This (+) means it has to be 10K OR MORE, ie 18, 24 whatever is more than 10K.  Same with the silver etc.   925 or more.

There must be another reason your piece didn't qualify.  Is it marked?

[californicated]

It's marked 18k. I'm going to call them back tomorrow. The reason they gave was that my account wasn't eligible to use authenticity guarantee but she couldn't give me a reason why it wasn't qualified. I asked if it was due to a lack of transactions and she couldn't give me a straight answer. I have over 300 transactions and a rating of 100% which I know isn't a lot but at least give me an accurate answer. I'll push for one tomorrow. Thanks for the info. I'll point it out when I talk to them.

[jillsconsignment]

Hi, I’m having the same problem. Did you ever get a straight answer? Thank you.

[craft-stash]

What a mess!

[janet9988]

To be eligible for Authenticity Guarantee jewelry must be:

• From one of the following brands (Cartier, Tiffany & Co, David Yurman, Van Cleef & Arpels, Bvlgari or Roberto Coin) or unbranded (no attributable designer, brand, or logo)
• listed at $500 or more, or sold in an auction for $500 or more
  • If the Buy It Now price is $500 or more but you sell for a best offer or auction price of less than $500, it will still be eligible for authentication
• listed in one of the following Jewelry categories: 
  • Fine Jewelry
  • Engagement & Wedding
  • Men's Jewelry
  • Antique & Vintage
• contain at least one component from each of the following criteria:
  • A fine metal: Sterling silver (925+), gold (10K+), palladium (500+) or platinum (850+)
    • For plated metal, base metal composition must be fine as listed above
  • If it has a main/side gemstone (0.20ctw or more/per stone) it must be one of the following
    • Diamond
    • Emerald
    • Ruby 
    • Sapphire stone 
    • Tourmaline 
    • Topaz
    • Tanzanite
    • Peridot
    • Garnet
    • Aquamarine
    • Morganite
    • Cat's-eye Chrysoberyl 
  • If it has a secondary/melee stone (less than 0.20ctw/per stone), it can be any stone except for the following ineligible stones:
    • Amber
    • Jade
    • Opal
    • Pearl
    • Quartz
    • Turquoise

Jewelry must be sold on ebay.com by a seller located in the continental US, to a buyer located in the continental US to be eligible. Jewelry shipped to addresses outside of the U.S. (including unincorporated territories and armed forces postal locations) will not be covered by the program. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will also not be eligible.

Your listing does not contain a stone.