The authentication system is super flawed. I am FUMING right now. Was selling my LV purse that I bought with MY own hands from the LV store, and I received notification that authentication failed. All the notes I received from the authenticator was “Unable to confirm authenticity” with nothing else. Why unable to confirm? What’s wrong with it? No notes. Nothing. Now I got a “violation of Counterfeit item policy” when I know for a fact that my bag IS authentic. It’s not right that the authenticator was unable to authenticate (and I will add—"Unable to confirm authenticity" means that they aren't saying it's fake, but can't say with certainty that it's authentic) and I’m getting doxxed for “selling counterfeit item,” I swear on my life my bag is REAL. Unless it was all a dream where I walked into the store and picked up the bag and purchased it!
Why can’t the authenticators actually authenticate the item?? or communicate with us better why the items didn’t pass and not just leave a one line note. Like, even if you know 100% the item is real, it’s 50/50 chance it’ll get returned back to you as they tell you “oops we don’t know how to tell if it’s real sorry. we won’t tell you why but we’re gonna say you violated our policy anyways”
