02-07-2022 08:20 PM
I have an authentic item that was purchased directly from the retailer. I should add that this item was purchased well in advance of whatever fakes/counterfeits/replicas would or could have been created. I have already sold two of these items with no issues. Recently I have listed the exact same item but it continues to get taken down per ebay's "Counterfeit item policy." I have reached out to customer support via chat and they claim that my item meets some kind of criteria to be perceived as counterfeit. Knowing that the item is 100% genuine and them refusing to even tell me what that criteria is or could be, one might understand my frustration. Is there any further recourse that can be taken? Or entity/subdivision of ebay that one can speak to regarding such a matter? Thanks for any insight and/or suggestions.
02-07-2022 08:24 PM
What was the item that was removed?
02-07-2022 08:29 PM
Hi and thank you for the response. The item is an iron-on patch, typically used for football jerseys. It was removed so I guess I can't access that a particular listing? When I go to "unsold" and click the item, it kicks me back out to ebay's home page via "Error Page". I have the item number of one of the sold listings though, which is an identical listing. That item number is 324831023198. I hope that information is helpful. And thank you again for the response.
02-07-2022 08:32 PM
Try reaching out to the customer service reps on eBay for Business Facebook page. They have some authority to help and are more responsive. You may have to wait a few days, but they will get in touch.
Sadly, once an item is removed, it is generally too risky to relist as each subsequent takedown moves you closer to suspension of your selling privileges.
Even if you get the eBay ok to relist, there is no guarantee it will not get removed again. And you will be penalized. It is a gamble with your account, so i advise against relisting even tho your item is authentic. Good luck.
02-07-2022 08:38 PM
Thank you for that insight. I actually was considering listing it again with a slightly different title but think I will now hold off until I get a more resolute response from ebay. The person I chatted with through ebay's "Help and Support" basically said the "Team" determined it was counterfeit so that's that. A manager was/is suppose to be reaching out to me via email but the chat person it wouldn't make any difference.
02-07-2022 08:51 PM
I wouldn't relist anything that eBay has removed or you may find your account permanently suspended. Apparently you still the PGA patch listed and if it's the one taken down previously I would end it before any further action is taken.
02-07-2022 08:55 PM
Thank you but they are actually different items. One is full size and the other miniature. One has been flagged and the other has not for whatever reason. Another oddity to this whole situation.
02-07-2022 09:45 PM
I have no expertise in authenticating licensed sports items, however I do know they're highly faked.
Are you absolutely positive that you're buying genuine items?
Several years ago when Big Papi retired from the Red Sox, my son wanted a shirt so I bought an "official licensed" shirt from (what I thought) was a US seller. The item came from China with 1/2 the Red Sox name missing, David Ortiz's name spelled wrong and it was claimed to be from an authorized retailer. It had an "official" MLB hologram but was clearly counterfeit.
I don't usually visit the sporting good discussion boards but there may be experts there who can let you know if your items are authentic. You can post a thread and add pictures.
https://community.ebay.com/t5/Sporting-Goods/bd-p/295
I
02-07-2022 10:53 PM
Thank you for the reply. Counterfeit sports memorabilia IS a massive "industry" if you can call it that. Last I read it projects well into the billions. I am however more certain than that to their authenticity. They were all purchased at the Seattle Seahawks Pro Shop at the then CenturyLink Field and now Lumen Field in Seattle. These were the EXACT patches that were sold, purchased and applied to the jerseys there at the store. If I purchased them online or a third party I would have no way of knowing aside from them being officially authenticated. They do not get more legit than these. You can't get more authentic than the actual NFL licensed team store inside their very own building when it comes to a $5 patch (retail cost in 2018). If these are fake then the Seahawks are selling fake merchandise, in which case none would be authentic. Or would then every single one be authentic by default because the only authentic ones are then proven to be "counterfeit"? You see my dilemma, none of this makes any sense.
02-07-2022 10:56 PM
I should note that both the full size version and miniature version were both purchased at the same retailer back in 2018. So the two patches were produced/manufactured by the same company. And then they were both sold by (Seattle Seahawks) and then purchased from the same company. So, neither is counterfeit. And I can assure anyone of this with absolute 100% certainty. But anyone who were to assert that one is fake, then logically both would have to be fake. So again, none of this makes any sense.
The only conclusion that I can come to is that my listing was removed for another (unknown to me) reason than the one that was given to me by ebay, which was "speculation as to it's authenticity." When I originally listed these several months ago, I searched ebay to see if others were being sold. Indeed, there was a good six or so listed at the time but only of the larger patch. I could not find another example of the miniature for sale or being sold. And this is why I priced them the way I did ($20 for the larger-to remain competitive and $25 for miniature-due to rarity and potential demand). Also to note, the larger is the "standard size".
Most of those sellers however dealt almost exclusively in patches, even acknowledging in many of their listings that (*some of) their patches were replicas. So, and I'm speculating here, that lead me to believe that they were a 3rd party or post production/replication company, likely selling replica patches similar to the ones I was selling. So, my patches were and are authentic and I believe many, if not all of the others, were replicas (although they *looked* the same to me). Also, none of these companies had the smaller one available.
Since then, as of yesterday, my larger patch has been flagged/removed while the miniature remains unflagged and listed. So, I again searched for similar patches and now all of them seem to have been removed (all the larger ones from all sellers and only the miniature of mine remaining). So, is ebay indiscriminately removing these patches due to authenticity concerns? Or was everybody required to remove these for a reason(s) that hasn't been given to me? I would think that I would have every right to resell an authentic patch that I purchased directly from the retailer. Unless of course ebay has been asked/told or desires to remove such listings for whatever reason. But that was not the explanation that was given to me. Rather, a concern as to it's authenticity.
I have been a member here since 2008 and almost exclusively sell on ebay. I also take a lot of time and care in my listings. Having several of these patches available and no rational explanation being given to me as to why I cannot list/sell them, should I consider selling elsewhere? Maybe where my perfectly authentic items and integrity will be appreciated and not put into question to then be threatened, given no explanation for and then be sent to a chat box? I both buy and sell here, mostly for the exposure. And historically have been very happy with ebay, the community boards (such as this one) and even customer service. But this experience has really soured me.
Not that my item was originally removed, I understand ebay's concerns with potentially fraudulent items. But how it's been dealt with. I have sold multiple of these, with happy buyers, no issues. In fact, I received a message today from someone asking if it is still available. But then to just have it removed, sent a message telling me it's counterfeit, for me to also not respond to that message, sent to a chat box to then be told again it's fake but for reason's they cannot or will not tell me why or how they came to that conclusion (even though they are absolutely wrong however they made that decision), then told a manager would get back to me when they are available but when they do it won't do a lick of good! Unbelievable. I realize customer service is a dying art but every aspect of this situation has been very very poor.
02-08-2022 12:08 AM
In your example, I would liken it to you being a seller on ebay for 14 years and an employee at Fenway Park for 5 years, purchasing a few David Ortiz jersey's at their official team store, setting them aside for a few years hoping they may increase in value, listing them on ebay, selling a couple to completion with completely satisfied customers, to then have ebay come to you and tell you that they are counterfeit (with no explanation as to how/why they came to that conclusion), that you will no longer be allowed to sell them and if you attempt to they may terminate your account. May I add this is in the same light that you have sold hundreds of items on ebay, have zero history of counterfeit/fake/replica items (or even an accusation as such), have 100% positive feedback and recently had your selling limits increased.
04-07-2023 10:54 AM
I don’t understand this issue either. eBay has now said twice that something I have listed isn’t authenticate even though I’m using a microscope to show that it is authentic. I have 100% good reviews. This makes me angry
04-07-2023 11:00 AM
@lost-but-now-found wrote:Is there any further recourse that can be taken?
Sure but how much money in your own time to you want to spend?
If this is less than a couple hundred bucks I wouldn't bother.
If you keep listing and it keeps getting taken down you are going to get yourself kicked off ebay.
Don't list it again until you hear from Trust and Safety
04-07-2023 11:03 AM
Do not relist until the matter is resolved.
If a VeRO take down you can fight it, as you have a legal right to resell an authentic legally obtained item as long as you don't otherwise infringe on the owner's rights, or have a contract with the company agreeing not to. Companies can not legally have ebay remove an item just because the don't want you selling it on ebay. Unfortunately some abuse VeRO and do it anyway.
However, if this wasn't a VeRO complaint, but an ebay take down, you have a problem. Ebay appears to be doing more and more of this sort of thing against sellers of various products without giving them any recourse whatsoever to appeal it. The best you could do is have your attorney send a letter to ebay's legal department, but hardly worth it for a single item.
Obviously ebay is trying to protect against counterfeits, but at times seems to not be applying the take downs fairly to all sellers. I suspect if this practice continues to escalate, some public advocate or news group is going to call them out on it.
04-07-2023 12:45 PM
Hi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.
Thank you for understanding.