I recently had a situation come up with an item I sold, and want to make others aware to hopefully save someone else from this situation.
A few months ago eBay called to inform me that my account had been compromised and that they were suspending it. I followed the process to unlock my account and reset my password, and thought the issue had been corrected, and no harm was done to my account. All that I could see that the hacker attempted to do is create a listing for a small dollar item. However, when I recently made a sale, I discovered that I did not receive payment for the sale.
I contacted eBay and was told that the individual who hacked my account had found a way that is not visible in any of my account settings information to have payments from the sale of my items sent to his Paypal account. I was told that I would have to contact Paypal to get the payment moved to the correct account. When I contacted Paypal, the representative told me that they cannot do anything to rectify the situation since all of the fraudulent activity happened on the eBay side, and they have no visibility to the security compromise that caused the issue. I then contacted eBay again and was then told by two more eBay representatives (including a supervisor) that there is nothing that they can do and that I would have to contact Paypal. They also suggested that I have the buyer of my item report the transaction as fraudulent and then reissue an invoice to the buyer. So long story short, I still don't have my money and am being asked to inconvenience my buyer to help me get it.
The setting that the hacker was able to change in order to get money from my sold items is available for change in a location with little visibility to the account holder. All of my account info reflected that all transactions were going through my correct Paypal account. I received the email from eBay saying that payment was received for the sale, and that it was ok to ship; and when I printed the shipping label, it was charged to my correct Paypal account. Even the eBay security person I spoke with explained that the fix for getting my correct Paypal info to receive payments going forward is to create a new listing and change one very small entry to my Paypal email address within the listing.
Just wanting to make others aware of this since it occurred despite me taking measures to ensure my account had not been compromised, and since eBay is claiming that there is nothing they can do to get me the money for my sale.
