eBay

martintcgstore · ‎01-28-2021

Hello!
A while back i sold some cards on ebay, but a week after arrival to the customer, he opened a false return claiming the cards were in worse condition than the pictures suggest. Even tho this was false i still accepted the return even though i shouldn't have.
Here comes the next part though i had to buy a return shipping label for the customer, but i couldn't do this as the customer lived in the US and FedEX/USPS didn't allow Danish Phone Numbers, so i couldn't register on the webpage. Meaning i couldn't buy a return shipping label. So i then asked the customer to go to her/his closest posthouse and find out a return shipping price i could then send him to ship it back.
The customer then just replied "ebay dont work like that" take in mind this buyer was very unresponsive and barely did any comunication with me even though i kept trying to figure something out.
So after this i contacted Ebay customer support, where i told them about whats going on.
They approved of my plan, and messaged the buyer to tell me a shipping cost i could send.
But nothing happend, so i contacted ebay customer support again to get help.
Customer support this time just told me to wait for the case to expire.
So i waited 1 more day, and suddenly i check the case only to see i lost it, because apparently the buyer had contacted ebay about not receiving a resulution from me.
Even though i clearly did, which Ebay even supported of?
Ebay never told me that what i did wasen't a "resulution" and would end up in me both losing my money and my item now.

This is a part of ebays return policy:
"When your return request is accepted, you’ll receive a return shipping label from either the seller or eBay, or you’ll be asked to purchase one directly from a carrier. Who covers the shipping costs depends on why you're returning it. Find more information about return shipping."
So how come ebay didn't just reimburse me shipping costs and send the buyer a return label as their policy clearly states they will do?
Is there anything else i can do, or did i just loose cards for 330$?

lightlily_arts · ‎01-28-2021

First all the CS gave you bad information as you needed to resolve the shipping label problem before the case expired. If you have documentation that you contacted eBay for help I would appeal and require the buyer to return the cards. I don't know if that will change anything because the buyer asked eBay to step in since you did not provide the label. This is a problem when you sell internationally.

martintcgstore · ‎01-28-2021

I did try to appeal it though, i legit tried explainging CS whats going on with half a paragraph.
They didn't even give me a reasoning but denied my appeal, so i cant even do that.
I contacted CS after all of this again after my appeal got denied , where they suggested me to figure it out with the buyer but that i would get my credits back (the selling fee) but this haven't even happend yet.
So im very lost, but i do have documentation of the messages from CS.
I know, but i thought that when people file a "Item not as described case" that ebay would take a proper look at the case and not just favor the buyer without reasoning, and since i didn't accept returns i was very clear with my description of the cards(Exactly so people couldn't return it), but when were talking 200+ cards i cant take that many pictures, so i thought they atleast use common sense at resolving these kinds of cases but apparently not, im done selling internationally now. Its still just confuses me

martintcgstore · ‎01-28-2021

Like how can their return policy state that, when their actions are completely diffrent?
And the CS never explained to me about the potentially of me losing my item, even after i told them i was scared of losing my item.

martintcgstore · ‎01-28-2021

I've trusted ebay over years of using their buying / Selling service and even recommended it to tons of friends, but i guess i shouldn't do that anymore seeing this.

martintcgstore · ‎01-28-2021

martintcgstore · ‎01-28-2021

The last picture is from before it ended up favoring the buyer. Tell me im not going crazy, but whats going on here so many mixed signals being sent?

pjcdn2005 · ‎01-28-2021

A similar case like this was posted about quite a while ago and the ebay board rep replied that it was up to the seller to figure out the cost of the return shipping label, not the buyer's responsibility. As an international seller I don't agree with that as I'm guessing that it would be quite difficult to figure out a price on a site that was in a different language.

eBay assumes that whether the buyer is correct or not about the item not being as described, they should be allowed to return their item and apparently they shouldn't be expected to go out of their way by giving a shipping cost.