Anyone having problems with cancellations today?

[simply-the-best-for-you]

I had to do a cancellation for a buyer who had her old address on the transaction.  Normally, cancellations are processed within 5 minutes max.  It's been over 2 hours & still nothing.  

Anyone else? 

[mtgraves7984]

I've not cancelled anything today, but usually for me it's instantaneous. Hmmm...

[katzrul15 · Accepted solution]

@simply-the-best-for-you 

There is another thread on the boards by Sin-n-dex on the same topic...............

Re: Did something change with the cancellation pro... - The eBay Community

[myhomeschooldelights]

@simply-the-best-for-you 

Yes - just had this happen as well.  Cancellation requested about 12:30 pm my time and only now...4:30 p.m. did it go through.  It showed as pending cancellation in seller hub AND an order that needed to be shipped simultaneously.  In MP it showed as a completed refund.  It took 4 hours to show up as refunded on the order itself and gone from orders to be shipped on SH.  I've never seen it take more than a couple minutes.

[simply-the-best-for-you]

Thanks @katzrul15  , I somehow missed that.  Well, at least that tells me I didn't accidentally screw something up.  I don't do cancellations that often, so I was questioning myself. 

[simply-the-best-for-you]

@myhomeschooldelights  

Yup, same here.  Still showing in my Orders to Ship, while showing canceled in MP, but I also need to wait for the item to relist, which hasn't happened yet, so she can buy it again with the correct address.  What a mess!  Thanks for letting me know! 

[12345jamesstamps]

Doesn't ebay charge for a cancel sale?

I got charged a penny for a cancel auction with a bid of .10 cents

I assume it is for buy it now stuff also.

[ten_o_nine]

 It's been over 2 hours & still nothing.

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Be patient, many buyers don't check their emails every minute, and some don't know the transaction was cancelled until next day.

[simply-the-best-for-you]

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@12345jamesstamps wrote:

Doesn't ebay charge for a cancel sale?

I got charged a penny for a cancel auction with a bid of .10 cents

I assume it is for buy it now stuff also.

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No there is no cancellation fee on fixed price.  I think they charge on auctions IF there is a bid.  I don't remember for sure, haven't done auctions in over 10 years. 

You do get stuck with the .30 tx fee not being refunded, but it's a $60 sale, I'm fine losing 30 cents. 

ETA:  You should start your own thread if you have questions about your issue. 

[simply-the-best-for-you]

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@ten_o_nine wrote:

 It's been over 2 hours & still nothing.

-------------------------------------------------------

Be patient, many buyers don't check their emails every minute, and some don't know the transaction was cancelled until next day.

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Huh?  I'm the seller.  I'm waiting for the cancelation to go through on MY end, as the seller, so I can tell the buyer to go ahead & re-purchase with the correct address.  I know she's waiting for me b/c we've been in contact.