Any suggestions or explanations?

[sakic92710]

A buyer is having difficulty getting a payment through.  Any suggestions or anyone encounter this problem & end up having to cancel?  😞  I want this sale!  lol

[kensgiftshop]

Are they getting an error message?

[inhawaii]

What kind of difficulty?

Sometimes people use this as an excuse to not go through with the sale.

[sakic92710]

Not getting the option to make the payment.  I had a similar problem when trying to accept offers on my phone.  Although, I had the option to click on accept, nothing would happen.

[sakic92710]

Not given the option to pay.

[onlinecentral · Accepted solution]

Is this for an auction, buy-it-now or best offer?

Send them this link for their shopping cart. It will show unpaid items.

https://cart.ebay.com/

[sakic92710]

Thank you.

[theteamsetguy]

Nope no issues here.  Haven’t heard a peep from anyone who couldn’t pay and my sales are about average today. 

[sakic92710]

Much appreciated!   It solved the issue.

[dirk12955]

Not being able to pay is also sometimes   Step 1 in a fake payment scheme.