eBay

michael_atw · ‎09-21-2017

First off, when did eBay start this policy of allowing buyers to open both an eBay and Paypal case? I thought in the past, you could only open one or the other and if you opened one, you couldn't open the other. Now, they are allowing buyers to open eBay cases, then they close that case and open a Paypal case.

In one month, I've had two buyers circumvent my restocking fee policy by opening an eBay case claiming buyer's remorse, then opening a Paypal case when they realize they have to pay a restocking fee. The most recent one changed his story in the Paypal case to avoid looking like buyer's remorse. Is this a new 'in-thing' buyer operation that is being spread somehow? Never had it happen in 8 years prior.

(Also, preemptively - don't respond to my thread telling me I shouldn't have a restocking fee. That is irrelevant to the point or content of this thread and I couldn't care less whether you think sellers should or should not have one. The restocking policy was clear when the buyer purchased the items and not all buyers I've had circumvent policies.)

katiecamelfoot · ‎09-21-2017

Ebay doesnt allow them to open 2 cases. Paypal does, and you can blame a lot of it on these boards. Many many members will tell folks that if they lose the Ebay case, open one on Paypal

bigmotormania · ‎09-21-2017

Far as I was aware, once a eBay case is closed you can go to PayPal, but not the other way around (If a PayPal case is closed eBay won't allow a case to be opened), and you cannot have an eBay case and a PayPal case open at the same time, eBay won't allow that, far as I know.

Bigmotormania

michael_atw · ‎09-21-2017

I figured there was some conversation going somewhere regarding this which is why a possible uptick is coming. More abuse of rules.

These people didn't lose the eBay cases, though. They closed them and then opened one on Paypal; the first person said right in the Paypal case log, "I opened this case because I don't believe I should have to pay restocking fee".

I called Paypal the first time and tore them up. The woman was a total jerk, she said, "Is that all you're calling about? A $15.40 restocking fee?" I said, yep. Then suddenly she said Paypal can just credit me. Never expected that in a 1,000,000 years.

michael_atw · ‎09-21-2017

That's probably what I'm recalling.

The first time it happened, the eBay case still showed being open and wouldn't let me refund the buyer (they returned the item). Kept an error message. Then I called Paypal and they said, "oh that one is closed because the buyer opened a Paypal one". I said no, it's not. So then she argued with me.

missjen831 · ‎09-21-2017

@michael_atw wrote:
I figured there was some conversation going somewhere regarding this which is why a possible uptick is coming. More abuse of rules.

These people didn't lose the eBay cases, though. They closed them and then opened one on Paypal; the first person said right in the Paypal case log, "I opened this case because I don't believe I should have to pay restocking fee".

I called Paypal the first time and tore them up. The woman was a total jerk, she said, "Is that all you're calling about? A $15.40 restocking fee?" I said, yep. Then suddenly she said Paypal can just credit me. Never expected that in a 1,000,000 years.

Filing with paypal and advising a buyer to file with paypal is NOT abuse of the rules. If you sell on ebay, you must accept the fact the buyer has 3 valid forms of protection--ebay MBG, paypal buyer protection, Credit card chargeback. Buyers are allowed to utilize any of those.

One life is all we have to live
Love is all we have to give

**Formerly known as MissJen316**

michael_atw · ‎09-21-2017

It is certainly, 100% abuse to actively circumvent your responsibility to the agreement in a listing.
And no, there should be no concerted layering of Paypal and eBay disputes. They are two separate companies. There should be no backdoor agreement that Paypal usurp eBay policies.

katiecamelfoot · ‎09-21-2017

@missjen316 wrote:
@michael_atw wrote:
I figured there was some conversation going somewhere regarding this which is why a possible uptick is coming. More abuse of rules.

These people didn't lose the eBay cases, though. They closed them and then opened one on Paypal; the first person said right in the Paypal case log, "I opened this case because I don't believe I should have to pay restocking fee".

I called Paypal the first time and tore them up. The woman was a total jerk, she said, "Is that all you're calling about? A $15.40 restocking fee?" I said, yep. Then suddenly she said Paypal can just credit me. Never expected that in a 1,000,000 years.
Filing with paypal and advising a buyer to file with paypal is NOT abuse of the rules. If you sell on ebay, you must accept the fact the buyer has 3 valid forms of protection--ebay MBG, paypal buyer protection, Credit card chargeback. Buyers are allowed to utilize any of those.

Should they be allowed to use all 3 is the question

Ebay tells them they lose the case, they go to paypal, if paypal says no, they file a chargeback.

I think Paypal should be able to see if they've filed and lost (or closed it) with Ebay and close the case just like Ebay does when they file two cases.

CC chargebacks, well, theres nothing to be done about those

d-k_treasures · ‎09-21-2017

@michael_atw wrote:
It is certainly, 100% abuse to actively circumvent your responsibility to the agreement in a listing.
And no, there should be no concerted layering of Paypal and eBay disputes. They are two separate companies. There should be no backdoor agreement that Paypal usurp eBay policies.

Well, with PP they pay return shipping - so it would be funny if the shipping is more than the restocking fee