eBay

castlemagicmemories · ‎03-07-2019

Look at the line graph that says paid, shipped, delivered. It may show shipped, but if you check the tracking, it just shows a label has been printed.

Just a heads up as sellers may be getting inquiries as to why there is this discrepancy, since the message sent now says, your order is being shipped, not that it has shipped.

pburn · ‎03-08-2019

Could you provide a screenshot please? Thanks!

abfabvintage · ‎03-08-2019

Hopefully you will get the screenshot. I recently sold an item, printed the label, ship was to be next day not same day as label cut. eBay showed "shipped" when only the label is cut. And I get an email from ebay saying the item was shipped. Needs a big ebay fix. And I thought it was fixed way back? I had to emessage the buyer to explain the mixup.

I ain't got the brains to make this up (Fantastic Beasts)

mam98031 · ‎03-08-2019

Maybe one of the guys can stop in and give some clarification and a screenshot.

I had thought that the new emails to the buyer was showing the date the label was created, which as we all know may or may not be the same day the shipment actually happens. So the change in the email was to be more accurate. Tracking would show the actual date that the carrier got the item. Well if they are scanning properly.

@Anonymous

tyler@ebay

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

brian@ebay · ‎03-08-2019

@mam98031 wrote:

Maybe one of the guys can stop in and give some clarification and a screenshot.

I had thought that the new emails to the buyer was showing the date the label was created, which as we all know may or may not be the same day the shipment actually happens. So the change in the email was to be more accurate. Tracking would show the actual date that the carrier got the item. Well if they are scanning properly.

@Anonymous

tyler@ebay

Hi @mam98031! The new page does show the item has shipped once a label is created. When the buyer clicks on the Track Shipment button it will provide more detail. I've provided some screenshots below to show what a buyer will see.

This is what appears when the buyer clicks on the Track Shipment button:

I can see why this may cause some confusion, so I'll pass this feedback along. Thanks!

Brian,
Community Team

castlemagicmemories · ‎03-08-2019

If you go to your Purchase History, you will see this, but since you may not have any purchases"

in reply to 03-08-2019 09:20:24 AM

Last Edited 03-08-2019 09:21:26 AM

@1butters wrote:
What the heck is happening w/this website, all tracking numbers not showing for purchases! Woke up to see next problem on here!

Got my own solution: Just don't buy on here any more!

Hi @1butters, I show that the items you've purchased and have been shipped do have tracking. The information @castlemagicmemories shared is correct. In the upper right above each order you'll see a blue "Track Shipment" button (as shown in the screenshot below). Clicking that button will show you the full tracking details.

Track Shipment.JPG

If any members response helped, please give it a Helpful. If you are the author of a thread and one member's response resolved your question, please click 'Accept as Solution.' More on Accepted Solutions.

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mam98031 · ‎03-08-2019

brian@ebay wrote:
@mam98031 wrote:
Maybe one of the guys can stop in and give some clarification and a screenshot.

I had thought that the new emails to the buyer was showing the date the label was created, which as we all know may or may not be the same day the shipment actually happens. So the change in the email was to be more accurate. Tracking would show the actual date that the carrier got the item. Well if they are scanning properly.

@Anonymous
tyler@ebay
Hi @mam98031! The new page does show the item has shipped once a label is created. When the buyer clicks on the Track Shipment button it will provide more detail. I've provided some screenshots below to show what a buyer will see.

This is what appears when the buyer clicks on the Track Shipment button:

I can see why this may cause some confusion, so I'll pass this feedback along. Thanks!

Thank you for the response and graphic. I happen to like this change a lot. While I agree a little more clarity may be in order, I think it is a vast improvement over the old version of this email. I think Ebay is moving in the right direction here and allows for more complete information.

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

castlemagicmemories · ‎03-08-2019

I posted your screen shot and Brian's answer.

Hope this helps!

pburn · ‎03-08-2019

This had already been addressed on another thread? I can't see the name of the thread cuz that guy's head's in the way. LOL! But he had already answered it?

Anywho--my line graph has been showing as shipped, even though it's just the label info, for quite some time. Months, maybe. I wonder if they rolled it out slowly to smaller groups of members at a time?

castlemagicmemories · ‎03-08-2019

@pburn wrote:
This had already been addressed on another thread? I can't see the name of the thread cuz that guy's head's in the way. LOL! But he had already answered it?

Anywho--my line graph has been showing as shipped, even though it's just the label info, for quite some time. Months, maybe. I wonder if they rolled it out slowly to smaller groups of members at a time?

Yes, I started my thread yesterday and the other thread showed up this morning. I posted the answer in that thread and Brian happened to step in to confirm my information and to answer the OP. There was no need for me to post an answer in this thread because this OP was the answer.

You may be looking at something different. The line graph was previously available on returns. It is possible that this was a gradual roll out.

castlemagicmemories · ‎03-08-2019

https://community.ebay.com/t5/Selling/What-the-heck-is-happening-w-this-website-all-tracking-numbers...

Community Team brian.t@ebay
Re: What the heck is happening w/this website, all tracking numbers not showing for purchases! End b
in reply to 1butters 03-08-2019 09:20:24 AM
brian.t@ebay
Last Edited 03-08-2019 09:21:26 AM
@1butters wrote:
What the heck is happening w/this website, all tracking numbers not showing for purchases! Woke up to see next problem on here!

Got my own solution: Just don't buy on here any more!

Hi @1butters, I show that the items you've purchased and have been shipped do have tracking. The information @castlemagicmemories shared is correct. In the upper right above each order you'll see a blue "Track Shipment" button (as shown in the screenshot below). Clicking that button will show you the full tracking details.

Track Shipment.JPG

If any members response helped, please give it a Helpful. If you are the author of a thread and one member's response resolved your question, please click 'Accept as Solution.' More on Accepted Solutions.
Add Tags...

castlemagicmemories · ‎03-08-2019

@pburn wrote:
This had already been addressed on another thread? I can't see the name of the thread cuz that guy's head's in the way. LOL! But he had already answered it?

Anywho--my line graph has been showing as shipped, even though it's just the label info, for quite some time. Months, maybe. I wonder if they rolled it out slowly to smaller groups of members at a time?

Yes, Brian decided to step in to confirm my info at 9:20 this AM. He answered this thread at 9:53 this AM.

xray731 · ‎03-08-2019

May I ask why all the multiple posts? It seems most try to address numerous posts in one post rather than multiple. It really confuses things and takes up a lot of space.

I could teach you to copy and paste or take a screen shot correctly if you'd like. LMK