You know what the buyer wants, what is it that you want to do ? Only you can answer that question.
From long term experience. There are several key foundations from which eBay pivots from. There are stand by rules and if you move from those focal points, things get hinkcy quickly. Like a buyer asks you to change address etc. One such key focus point is checkout. Once the buyer checks out, eBay places a marker. Your seller clock starts. You a a seller once paid need to ship the item exactly as the buyer checked out per eBay rules. You can deviate and most of the time you will have no issues but if you do have any issues, eBay will not have your back. eBay is about the system as set out in their protocols as it is 99.9 % AI driven. AI systems are black and white. Keep your business in order, follow the eBay protocols. Buyers do not have rules and with no consequences they will ask for all kinds of seller changes. If you let them happen, that is fine but do not expect eBay to listen, look, see you side of it etc. eBay looks at the point at checkout, sees if it was shipped, and delivered. Anything else your are on your own. Buyers can even easily get around eBay rules , file disputed in error, etc. The AI looks at the focal point and if there is a deviation they will most likely back the buyer. Basically there is a very simple system to follow, follow it to the letter and you will most likely be fine. Just remember, eBay is like a T2. If you read most of the comments in this community, if is mostly about sellers having questions about what to do based on a buyer question. Many sellers have not bothered to figure out what their terms of sale are nor understand how eBay works. If a seller puts into their listing , in black and white their terms of sale and sticks to them, many of those buyer issues go away. Remember, not all buyers are the same nor are sellers. Remember, you are asking for problems, like what if the buyer does not reply back for a couple of days, what if they say yes, then not pay for etc. You cannot control what a buyer will do, you can only control what you do within the confines of the eBay rules. Given the issues outside of what you cannot control, we try to make priority #1 : Check out, get the order, packed, shipped, tracked, delivered. In this world today it is impossible to be perfect. eBay has expectations for sellers to be perfect which is impossible because eBay is far less than perfect and of course nobody can expect buyers to be perfect.
Sample answer of many:
" Thanks for your business and your quick payment. Once an order has passed checkout it is closed per eBay protocols. Please start another order and thanks again, regards ..... ".
Your goal is to eliminate the variables in your business. However you solve this problem, think about how to eliminate the issue in the future or have a solution prepared in advance. The closer you can modify your business as a clone of eBay, the smoother your sales will be.
eBay is already preparing to compete with its own sellers.
