Add a message in the dispatch confirmation email.

[inhawaii]

I leave the same message to all my buyers.

"MAHALO for your purchase!"

It used to remember/save that message but not anymore.

Is this a glitch or just how it is now?  Anyone else?

[richard1rst]

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@inhawaii wrote:

I leave the same message to all my buyers.

"MAHALO for your purchase!"

It used to remember/save that message but not anymore.

Is this a glitch or just how it is now?  Anyone else?

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First - welcome back. I hope all is improving apace.

Yes, it used to be that you could pre-program a note that would automatically be sent whenever you created a label. That seemed to have disappeared quite some time ago. Then it does appeared that you could add a note one at a time but the "pre-programmed automatically goes to everyone" message seems to be gone. I haven't used eBay labels for a while so I don't know if the one at a time even exists any more.

HOWEVER I use Pirateship for my labels (whole bunch of good reasons to do so). They do in fact have an option to add a  preprogrammed message that will automatically be sent to everyone as it used to be.

[wastingtime101]

This page has changed drastically @inhawaii, and that's the page where you used to be able to enter the message that was sent with the shipping notice. So to me it appears that eBay removed the option.

[katzrul15]

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@wastingtime101 wrote:

This page has changed drastically @inhawaii, and that's the page where you used to be able to enter the message that was sent with the shipping notice. So to me it appears that eBay removed the option.

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Of course they did.  *sigh*.

Had a customized one also.  That bites.  Thought it was a nice touch point feature.

@inhawaii 

Welcome back to the land of posting!  Hope you're gaining speed/progress daily!

[yourconsigner]

I just noticed the same thing. I wish they would quit changing stuff that didn't need changing.  There are PLENTY of other things they need to be working on, this wasn't one of them. I also add a thank you message to it every time I printed a label and it was there Saturday, the 17th because I printed a label then. I do remember when it could be saved, but the saving option hasn't been around for quite some time. I had to hard key it in every time. 

For real, ebay, get with the program.

[evry1nositswindy]

I hate this!  I really use this feature.

[babclassics]

Yep.... poof and it's gone.  Disappeared today and is replace with option to put your (very short) listing custom text field on the label.  I keep private business information in that field.  Sure don't want that on the label!

eBay does not even bother to tell anybody, sloppy at best!  They just thought it would be easier to use an existing field for something else rather than create a new field for this new use.  Happens all the time, not happy.

[inhawaii]

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@evry1nositswindy wrote:

I hate this!  I really use this feature.

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Me too.

I use it every day on every order, every package.

Oh well.

[toomuchstuffagain35]

I used to use it when it would save the message. Just had to change the item and date it was shipping. Then it stopped saving it and I stopped using it.

Tbh I'm not sure how many buyers even read the 'shipped' email let alone the seller message in that email. (or even if ebay actually included it as they said it would be).

eta: I'm STILL po'd about taking away the old packing slip that used to be on the label page.

But they don't care. They do what they will.

[ckimodog]

@katzrul15 

Nice to see you here again...😉

[evry1nositswindy]

@ckimodog  This thread is a year old, so katz didn't post.  It is very weird that this just happened to me today, exactly one year later.  6/19/22 original post and 6/19/23  it is happening again!  You will notice that @inhawaii  was the OP and then responded to it today with the same issue.  WEIRD