eBay

Anonymous · ‎10-29-2023

Ebay send me this sms.

Thank you for contacting eBay regarding the restriction. My name is Shivangi, and I’ll be assisting you today.

We understand your concern regarding the restriction placed in your account due to high claims and appreciate you for reaching out to us to appeal for the restriction applied. Let me review your account and share the details with you.

After an extensive review of your account, I would like to inform you that the restriction is due to high BBE rate, which means a significant number of eBay buyers have had bad buying experience when transacting with you. Please know the decision was made on the basis of number of claims opened in your account which impacts the buyers overall experience on site.

I can see that you have high number of INR rate in last 12 months in comparison to the seller’s selling in same market which can be seen from the below links:

https://www.ebay.com/sh/performance/service-metrics?src=filters&metric_type=INR

It has been observed that customers do not purchase from the site from where they do not receive their item or have bad buying experience.

I want to emphasize that we value and appreciate your cooperation as a seller on our platform. However, as a business decision, we have decided to part ways with this account and its ability to sell on the site.

help me reactive account

ebooksdiva · ‎10-29-2023

If your selling account is restricted you can no longer sell on eBay as stated in the last part of the message.
“I want to emphasize that we value and appreciate your cooperation as a seller on our platform. However, as a business decision, we have decided to part ways with this account and its ability to sell on the site.”

I suggest you close your store since you’re no longer allowed to sell on eBay because you’re not going to be reinstated, sorry.

mam98031 · ‎10-29-2023

I am very sorry you have found yourself in this position. I can only imagine how hard this is for you to deal with. A high INR rate can easily happen when you are dropshipping and if you can't get your supplier to ship within your handling time.

Ebay changed how it evaluates International Sellers back in late July. It has caused lots of problems like you are experiencing.

Update to Service Metrics

When this happens to a seller such as it has for you, it is so difficult to get Ebay to change the decision. In fact I'm not even sure they would ever reverse their decision. It is likely you will not be able to sell on Ebay any more. I am so sorry and I sincerely hope you find another way to make money.

As @ebooksdiva suggested, you should close your store right away so you don't owe Ebay fees for your store. If you are on a month to month [higher fee] for your store, then you can close it right away without anything to worry about.

If you signed up for a year subscription for your store, so you could get the lower Store fee, then there is penalty fees for closing your store during the one year subscription. However contact Ebay directly and have them close your store because they won't allow you to sell any longer and make sure they do not charge you any penalty fees for closing your store early.

While I know it will be hard, stay polite and respectful with whomever you deal with. You want them to want to help you and to forgive the fees.

I wish you nothing but the best !!! 😍

I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.

Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.

https://twitter.com/askebay

https://www.facebook.com/eBay/

https://www.instagram.com/ebayforsellers/

Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.

If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.

If you are a seller outside of the US or Canada, you will need to use the Chat Option.

https://www.ebay.com/help/home