Accepted Offer, Buyer has not paid and I cannot contact.

[griley5]

Item shows as awaiting payment but there is no way to contact to send a reminder to the buyer to pay. I believe that when I accepted the offer it indicated the buyer would be automatically charged. 

This happened once before and eBay was not helpful. The item was paid for a day or so later and when I purchased the shipping label, the buyer cancelled and was extremely upset and said they never heard back from me on my offer and then all of a sudden they were being charged for it. 

What can I do to get this out of eBay limbo land?

[gurlcat]

Before going any further, please clarify what you mean by "Accepted offer."  -Who made the offer and who accepted.  And was there any counter-offering in this story? 

[mtgraves7984]

@griley5 

I don't think you want to contact them only to send an invoice. eBay has already sent a payment reminder and each additional one sent by you extends the time the buyer has to pay. Wait the 4 days (and one second) past the listing's end time and cancel the sale, citing 'Buyer didn't pay'. 

[griley5]

Buyer made an offer for my item. I accepted the offer. It was not an offer that was sent by me initially. 

[griley5]

The last time this occurred, no reminders were sent and the buyer indicated they were set to have eBay automatically charge their account. Normally when I've accepted an offer, I have the option to send a reminder to a buyer who has not yet paid. This is not the case on either of these. I lost the first sale because the buyer thought I was lying on what had happened. 

[griley5]

If you send an offer to a seller and don't receive a response back for 4 days and then all of a sudden you have a response and are charged - what would you think?

[terrycece62]

Okay but was offer official by make an offer process or just a offer made by buyer contacting seller regarding an item email?

[gurlcat]

Do you see the item on your 'Orders > Awaiting Payment' page?

[griley5]

Make an offer process. It is now showing in both Pending as awaiting payment and in Completed as expired. 

[griley5]

No. It is not in Orders.

[troubs1]

I'm in the same boat. Buyer made offer. I accepted. Transaction says awaiting payment, but I'm still seeing new offer by the buyer for the accepted price on my home page for that item.

When I make an offer to a seller, I'm told if the seller accepts, I'll automatically be charged. Its been like that for months or even a year+ now. Double standard or some setting I can't find to apply to my listings as a seller? I see an immediate payment required option for Buy It Now, but not for Best Offers.

[gurlcat]

It's odd that you're not getting automatically paid after you accept an offer, because when eBay made the change, all sellers were opted IN to it, but I guess maybe somehow you were not. 

Here is how to make pre-pay automatic in your settings, if you want it.  I don't because I feel it drives away sales because many buyers don't like it.  But if you want it, here are the steps:



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[gurlcat]

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@griley5 wrote:

Make an offer process. It is now showing in both Pending as awaiting payment and in Completed as expired. 

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I don't understand what you mean.  Where is "Pending" and where is "Completed" ?  Can you take a screenshot to show us what you are seeing? 

[ittybitnot]

 I see an immediate payment required option for Buy It Now, but not for Best Offers.

@troubs1 
@griley5 

Both you and the OP  retain the buyer rules that require the buyer to put up a payment source in order to make an offer in the first place.  That is different than the "immediate payment required" feature. You can view them here

https://www.ebay.com/bmgt/buyerrequirements

Buyer Rules:

*Require buyers to provide a payment method before they place a bid.

*Require buyers to provide a payment method before they make an offer.

This means that the moment you "accept" a buyer's offer, their payment source is automatically billed and the product paid for.  If you accept multiple offers from the same buyer, each will be paid for individually, at full shipping cost each, and there is no way to invoice/combine shipping/etc. since they are all supposed to be paid for already.  

(That of course, does not apply to offers a seller sends, or counter offers the seller accepts. )

I am going to tag an eBay employee once again regarding this issue. Since both of you should have had these transactions already paid for if indeed no counter offer is involved. 

 kyle@ebay   Can you confirm once again that the process of "auto-billing" a buyer has not changed for BUYER GENERATED offers?  Both sellers tagged in this thread have the "Buyer Rules" enabled that should put the 'auto-pay' sequence in motion, but does not.  It seems to me that sellers who retain the default set to yes that eBay awarded are indeed limiting their buyer pool by keeping these in place, since they limit a buyer's payment methods AND combined invoicing/shipping.  It should at the very least, help them get paid a little faster as promised. 

[griley5]

Ittybitnot, most of my transactions are automatically paid when it is indicated on my acceptance. If I accept an offer that is not autopay, I can send a reminder. That is not the case here and I cannot message the buyer.