Absolute nonsense.

[xmtola]

Common sense feedback removal, buyer messaged me for three days. I explained how USPS works, How ebay works, I processed missing mail search on their behalf. Finally got the item to them then Ebay wont remove this feedback. Big picture, this is not a big deal but this should be common sense EBAY EMPLOYEES. USPS loses a package for 2 extended periods of time, but was shipped on time, should have arrived early, but USPS LOST IT. Remove this feedback, and stop telling me to "reach out to my buyer" and ask for a revision. That is complete non sense. What business any where in the world reaches out to their buyers post sale to ask them to change their feedback about their business. Does ebay ceo's and employees reach out to their buyers and sellers? That is the most idiotic business move you want your sellers to make, it goes against EBAY's seller goals of good customer service. Stop telling sellers to harass their buyers to change feedback.  INSTEAD YOU AS  PLATFORM NEED TO EDUCATE YOUR TEAM, EDUCATE YOUR PLATFORMS BUYERS ON SHIPPING PROCEDURES AND POTENTIAL DELAYS, AND YOU NEED TO BACK YOUR SELLERS WHEN SOMETHING LIKE THIS OCCURS, YOU ARE CAUSING THE RIFT BETWEEN BUYER AND SELLER, YOU ARE CAUSING THE HIGH PRECENT CHANCE OF A BUYER NOT RETURNING TO EBAY EVER, AFTER 1 BAD EXPERIENCE. By asking sellers to confront buyers about feedback.

Sellers!!!! DO NOT EVER CONFRONT A BUYER ABOUT FEEDBACK! that is not the right thing to do for a customer of your business. 

[mam98031 · Accepted solution]

The feedback removal policy was changed about the fall of last year.  While I know from reading your negative feedback, these buyers simply did not give you even a chance to work with them on what they felt the problems were, there is really nothing said in their feedback that makes them removable..  

As to the neutrals, the two that the words were removed but the neutral rating was left, really should get removed.  The one that reads "The movie was a good movie and nice but it took a real long time to get to me three times as long as it should have"  if you shipped your item within your stated handling time, this one should get removed too.

Item delivery issues

We remove neutral/negative feedback when the buyer is referencing:

• A delivery issue where tracking shows us that the delivery or handling time expectations were met
• A delivery issue where a natural disaster or unexpected event caused a carrier delay
• A customs or tax issue outside the seller’s control that we could identify

https://www.ebay.com/help/policies/feedback-policies/feedback-policy?id=4208

The rest are too old to get Ebay to consider anything about them.

[imac7065]

I cannot read the full tracking details.. but there is one path for you here.... What time scale for shipping was on your item (IE 1 day, 5, 10 day processing)... if you had 5 days (as I do on my listings) you should have about a 15 day grace period from the time the item is paid to the time ebay provides an "estimated delivery date" .... if you shipped your item within your listed processing window, and it was delivered "on time"..... any negative feedback saying "took too long to ship" is grounds for removal.... but your item must be within those parameters. I wish you luck.

[mam98031]

I'm not sure if I understand your post.  Sellers are typically OK from getting nailed in feedback or on the seller dashboard as long as they ship with tracking within their stated handling time.  In my post just above yours, I provided an excerpt from the policy and a link to the entire policy.

[luckythewinner]

---

@mam98031 wrote:

I'm not sure if I understand your post.  Sellers are typically OK from getting nailed in feedback or on the seller dashboard as long as they ship with tracking within their stated handling time.  In my post just above yours, I provided an excerpt from the policy and a link to the entire policy.

---

The tracking is also very hard for me to read, but it looks like the acceptance scan did not happen until 2 days after the label was created.

So I think he is trying to confirm what the seller's handling time was, and when the acceptance scan happened - to see if the "handling time expectations were met"

[youn2240]

I think it's kinda funny when people lose control of their emotions over things that aren't negatively effecting them. a neutral feedback over shipping lmao. no one cares except you. 

[bdmh-enterprises]

---

@youn2240 wrote:

I think it's kinda funny when people lose control of their emotions over things that aren't negatively effecting them. a neutral feedback over shipping lmao. no one cares except you. 

---

On the one hand I completely agree. On the other hand it would be nice if eBay actually removed the FBs they say they will automatically remove. Both times I've gotten negs on 'delivered' INRs I've had to use the removal form even though those are exactly the kind of thing they say will be removed automatically..

[mam98031]

---

@bdmh-enterprises wrote:

---

@youn2240 wrote:

I think it's kinda funny when people lose control of their emotions over things that aren't negatively effecting them. a neutral feedback over shipping lmao. no one cares except you. 

---

On the one hand I completely agree. On the other hand it would be nice if eBay actually removed the FBs they say they will automatically remove. Both times I've gotten negs on 'delivered' INRs I've had to use the removal form even though those are exactly the kind of thing they say will be removed automatically..

---

On a different account, I assume.

[imac7065]

that's not totally true.. you can ship it on time.. but the package could be lost in transit and/or delayed for weeks / months... you aren't protected in those circumstances... only when its scanned delivered by the ebay "estimated delivery date".... however if you demonstrate you are trying to help your customer in every way you can and they are deemed "unreasonable" you can get a courtesy feedback removal if the agent you are talking to agrees the customer was making unreasonable demands.

[mam98031]

---

@imac7065 wrote:

that's not totally true.. you can ship it on time.. but the package could be lost in transit and/or delayed for weeks / months... you aren't protected in those circumstances... only when its scanned delivered by the ebay "estimated delivery date".... however if you demonstrate you are trying to help your customer in every way you can and they are deemed "unreasonable" you can get a courtesy feedback removal if the agent you are talking to agrees the customer was making unreasonable demands.

---

Yes you are IF you shipped within your stated handling time with tracking, it gets scanned by the carrier or marked as delivered when a buyer posts Feedback.  If your item sold is over $750, you need signature confirmation upon delivery and you need to of shipped to the buyer's address on their payment.  If these things are met, Ebay Seller Protection will protect the seller if a buyer files an INR for non delivery but tracking shows delivered.

You can track this on your Seller Dashboard.  You can see any Defects you've received and you can see the details by clicking on the down arrow on the right side of each Defect section.

https://sellerstandards.ebay.com/dashboard?region=US

Item delivery issues

We remove neutral/negative feedback when the buyer is referencing:

• A delivery issue where tracking shows us that the delivery or handling time expectations were met
• A delivery issue where a natural disaster or unexpected event caused a carrier delay
• A customs or tax issue outside the seller’s control that we could identify

https://www.ebay.com/help/policies/feedback-policies/feedback-policy?id=4208

[imac7065]

Nothing you wrote there disagrees with anything I said? We're giving the same information

[mam98031]

---

@imac7065 wrote:

Nothing you wrote there disagrees with anything I said? We're giving the same information

---

Maybe revisit what I posted.  

You stated "you aren't protected in those circumstances... only when its scanned delivered by the ebay "estimated delivery date".... however if you demonstrate you are trying to help your customer in every way you can and they are deemed "unreasonable" you can get a courtesy feedback removal if the agent you are talking to agrees the customer was making unreasonable demands.

Nothing I said agreed with anything in your statements above, to include the ability to get a "courtesy feedback removal".  Ebay simply does not do that.

Maybe revisit the policy page I gave you above too.

[imac7065]

you're talking to someone who's sold over 250,000 items on here.. yes, they absolutely do, do that.. they've done it for me multiple times... it might not happen for people without MSO (which is a shame and frustrates me TBH) but I've had at least 5 feedbacks removed over the years because the customer was unreasonable...

Most recently from memory.. a customer was cussing me out in messages, accusing me of every scam imaginable because their item hadn't been scanned by USPS for about 48 hours after their payment (they also hadn't paid for a full week after purchasing a BIN item). After I attempted to talk them off the ledge of their accusations, updated them as tracking updated, even let them know when the item was scanned delivered to make sure they got it at their door... they still left me negative feedback accusing me of scams they knew I was innocent of (even gave them a free accessory to their item, a display case for a signed baseball).

Long story short, within 3 minutes of the feedback being left it was removed. So yes.... they do actually do this. And no... it wasn't feedback extortion, they didn't break ToS in the feedback, and they did not claim in the feedback shipping took too long.. The feedback was removed because the buyer was deemed unreasonable.