eBay

inhawaii · ‎08-31-2019

A tale of 2 customers.

Ungrateful customer:

Last week i had a customer request a return an a small aquarium filter. He said it was "defective" and "didn't fit". There's not much to it. You hook it to a aquarium air hose. I doubt it was defective but who knows?

In any case i apologized the the buyer for the defective filter and gave him a full refund. I told him he is supposed to send it back, but to avoid the hassle, just keep it or throw it away. (It's a $5 filter that costs me about 25 cents.) All I asked was that he "leave me a nice feedback". No feedback was left. Not even a "thank you".

Grateful customer:

Today i received a ebay message from a customer thanking me for the free gift I included with his order. He was also smart enough not to put "thanks for the free gift" on my feedback. 😃

Smooth Operator - Sade

turquoisetulips · ‎09-02-2019

@buyselljack2016 wrote:
@buyselljack2016 wrote:
@t
Not extortion, but expecting a pat on the back for doing the correct thing to solve a situation allegedly created by the seller is not a good quality for a seller. (or anyone else)
Let's beat this poor dead horse one more time to get it into perspective.

Mechanic replaced a fuel line on my truck.

The next day my truck stopped running while plowing snow, almost on the state highway,(inches out of the driving lane) in front of my house, because the newly installed fuel line connector came loose at the fuel rail. Oopsie, I snapped it back on. Popped off again when started. Snapped it back on, and used a tie strap to apply some tension to keep it in place.

I returned to the mechanic. The fuel line connector was replaced, and the previous newly installed one was deemed to be defective.

I was slightly inconvenienced by the whole thing. Only lightly, as I stopped for the second repair on my way to do other things rather than as a special trip.

Now, did I appreciate the repair? Yes. Does the mechanic get a tip? NO

Should the mechanic expect a tip? No. The mechanic should be grateful/thankful that I put the fuel line (that sprays fuel on a hot engine) back on rather than calling them to tow the vehicle back in to repair the mistake. No feedback, is sometimes good feedback. My experience was less than positive, but acceptable by the mechanics actions.

Well ,, lets just hope that goldfish is okay and not stuck in traffic somewhere . 🙂 Tulips

turquoisetulips · ‎09-02-2019

Posters are just trying to use the terms closest to the actions being described fernwood

Extortion was hyperbolic and insulting . There are better words and ways to get a point across and that fit more accurately with the situation . Tulips

turquoisetulips · ‎09-02-2019

Seller error is not the same thing as feedback extortion. fernwood

I know that .. Tulips

cadbury0007 · ‎09-02-2019

I'm wondering how the responses might have been different if you had changed one word in your original post. Substitute the word "Ungrateful" with "Average" or "Normal". Changes the whole tone of the post IMHO. Oh, and maybe add 'oh well, I tried.' after "Not even a thank you." Well, that's my 2 cents on this thread. Holidays are coming and customers will be buying! Good luck to everyone!

turquoisetulips · ‎09-03-2019

@cadbury0007 wrote:
I'm wondering how the responses might have been different if you had changed one word in your original post. Substitute the word "Ungrateful" with "Average" or "Normal". Changes the whole tone of the post IMHO. Oh, and maybe add 'oh well, I tried.' after "Not even a thank you." Well, that's my 2 cents on this thread. Holidays are coming and customers will be buying! Good luck to everyone!

Oh I think your contribution was worth more than just 2 cents lol . It was a lighthearted suggestion in keeping with the minor situation and a whole lot less judgmental .. Thank you Tulips

turquoisetulips · ‎09-03-2019

@jobs-7 wrote:
@inhawaii wrote:
This board amazes me. How you can take a simple post where i thought I did 2 nice things for 2 customers and turn it around on me trying to make me look bad is amazing.

Shame on me for asking a customer who i did something nice for to leave me nice feedback.

Unbelievable....
I'm in Florida, hurricane coming. Noticed last Thursday that I needed D batteries for the flashlight. Hopped on Amazon, as I wanted them ASAP. Supposed to be delivered Friday. It's now Monday and I still don't have my D batteries. They have now refunded me AND gave me a $5 courtesy credit. That's all well and good, but I'm still not happy. I wanted D batteries. Cleaning up a messy sale just makes a buyer whole, it doesn't make them happy.

Curious question -Did you leave the seller negative feedback ? Tulips

skatefool · ‎09-03-2019

@turquoisetulips wrote:
Posters are just trying to use the terms closest to the actions being described fernwood

Extortion was hyperbolic and insulting . There are better words and ways to get a point across and that fit more accurately with the situation . Tulips

Pleading comes to mind... or begging for the thicker skinned.

goldenmeowie · ‎09-03-2019

I like the fact you bothered to communicate with the buyer. If I were the buyer, I would be very grateful I didn't have to return it on my dime AND didn't have the hassle:

-of packaging it,

-of transporting it to the post office or packaging center

-of waiting in a line that's 10 feet long to the post office or packaging center

-of taking away my valuable time/energy/money(transportation costs)

I WOULD give a positive FB if you didn't require me to return it, especially not on my dime AND especially that you emailed me about it and only asked for a positive review. I would have put in the FB

"item didn't fit my needs. Seller was communicative; satisfied my complaint."

OR if I'm a clueless buyer, "item was defective. Seller was communicative; satisfied my complaint."

The FB should be not only about the item but also the service from the seller, how the seller handled the complaint from the buyer.

If you were one of the chinese sellers here or Ama*on who just refund my item when I've been waiting for 2 months to get it AND I DON'T GET IT AND the seller DOESN'T EVEN BOTHER TO EMAIL ME, then I leave no FB. Yeah, what's the reason for me not getting the item - because the seller has run out of the item?? They should have told me that beforehand instead of having me wait over 2 months for it!! I'm sure they didn't want a cancel defect so chose to handle it that way. But for sure, I wouldn't buy from that seller again!!

So the way you handled it was correct and nice. You saved them hassle(time/energy/money) and you communicated this nicely, not insisting on positive FB, just stating it nicely in your email. To me, insisting would mean a seller PESTERING me again and again with emails to leave positive FB when I don't want to which is NOT what you did.

goldenmeowie · ‎09-03-2019

This is the whole problem with online communication. You can't tell why, from what position a person comes from.

In person, if the OP makes a statement, you could see the pain on their face, hear their tired sigh, the tone of their voice. Outside of what and how they post, the only other way you know what a person REALLY MEANS is by going over their previous posts. I have to review my posts not only for grammar but how they would look to others if posted. Alot of times, my posts don't really reflect what I REALLY mean which means a lot of reviewing and deleting and modifying before posting. I'm sure that's the same with other posters otherwise we'd be getting into all sorts of unnecessary fights.

turquoisetulips · ‎09-04-2019

Pleading comes to mind... or begging for the thicker skinned. skatefool

Why be mean spirited in replying to a post from an OP ? Why use words like ''extortion '' , begging , pleading etc ? Has the OP been rude to anyone here ? or did they just politely make a statement or ask a question in their initial post ? For a seller to simply ask a buyer ONE time not to leave them negative feedback after they've refunded them does not constitute extortion or begging .Instead it was a simple request that the buyer had the choice to ignore or comply with. IMO the seller / op did well with the transaction in question and handled it professionally . Tulips