@imac7065 wrote:
There is a confirmed bug/glitch that has some buyers showing phantom strikes on their account. IE they have never been given an unpaid item strike.. but their account shows they have. As such, anyone with buyer requirements on their account are phantom blocking these customers.
Okay, first of all, if you look at your Buyer Requirements Activity Log (here), are you able to see blocked bid attempts that match the feedback counts and listing number(s) for your complaining parties?
@imac7065 wrote:
I had 4 customers report to me they could not bid on my listings, tell me they wanted to bid more than the items actually sold for, and called me colorful words while throwing accusations of wrong doing at me all in the last 2 weeks.
That sounds a bit like the sour-grapes messages I've had after the end of some of my auctions, though they're usually asking whether I have more examples of whatever they missed out on; I have to admit that I have not had any complaining that they were blocked from bidding at all.
I suppose it might be possible for a sniper to not discover that until it was too late, but anyone bidding earlier would have had time to contact me (or you, in your case) to ask about it. (You can set Seller Preferences to prevent blocked bidders from contacting you, but if they're able to reach you after the auction, they would not have been blocked from reaching you earlier as well.) You would have time to clear them manually, which I will get to further down in this reply.
@imac7065 wrote:
I called in to support unsure if it was a run of bad buyers, or some glitch. I was told not only is it a known bug, but there were multiple tickets about the issue already in progress. I was added to one of these tickets myself.
So be aware.. they are not announcing this bug.. and they are allowing sellers to keep listing knowing they will have blocked bidders costing sellers money.
To be honest, I don't believe Customer Support promises any further than I could throw them by the leg. Their stories and promises are legendary; their mission is to get you off the phone so they can get on to the next buyer. It is possible that they can see multiple complaint tickets on the same theme as whatever you are calling about, but that does not make the complaints valid. Evan the Weekly Chat reps are unable to get much detail on what is actually a bug and/or what is actually being investigated at any given time.
If you get another complaint like this that comes in before the end of the listing so that you have time to do something about it, and you believe the bidder's tale of woe, you can add him to your Buyer Requirements Exemption List (here) and he can bid or buy to his heart's content. Hopefully he will pay you as well. Good luck.
