A fair question to eBay's official staffs about your obvious loophole on seller level metric system

[genkinsdirect]

Long story short my account went from "top rated" to "below standard" since July last year, due to 3 "Cases closed without seller resolution" cases.  Now, without going into the details on how all 3 cases were from fraudulent buyers and lack of communicable UI on eBay which made them happened in the first place.... Assuming these cases were our fault....

With such "HIGH IQ" evaluation metric system in place(the person who designed this really deserve a special award)... HOW IS IT PHYSICALLY POSSIBLE FOR ANY SELLER REVISE THE METRIC?   This is a fair question to eBay's management team.   

We since got only 100% reviews on our products and service , 100% tracking on time & validated tracking etc, and 0 dispute cases in 7 month but the metric system still won't move a single bit.   

I showed the math with multiply eBay customer reps, they all agreed with me and said "I agree sir, unfortunately there's nothing we can do, the only thing you can do is wait for a year, that's the general cycle for our metric system to reset" 

And now a year passed, we are still sitting on this red cases which eBay provided no path forward

Problem I don't think the designer himself/themselves realized. 

- There's no revise/improvement mechanism in place vs this kind case whatsoever, Once your account hit by these negative cases, your account is ruined forever or for a very long period of time even seller performed perfectly for the next few month

- On "case closed without sellers solution" metric, there's only "Top rated" & "below standard zone", no MIDDLE GROUND.  how thoughtful...  for seller with few transaction, 1 such case(without talk about if the case is justified) could ruin their account forever.

- The Monthly evaluation system is a complete joke when no metrics are being counted/calculated 

So seriously eBay, enlighten me, how's it technically possible any seller to pull themselves form the button vs this metric system?? Or it's your intended scheme to charge your seller more? 

Cases punished us for 8 month.  

 

[katzrul15]

You are correct, once in Seller purgatory...it is difficult to find redemption.

E-Bay is harsh to a Seller if they have to step in to resolve with a Buyer.  And they are not shy about letting a Seller know it.

You get 92 reminders to handle the situation....... 91 more than needed typically.

[mtgraves7984]

"So seriously eBay, enlighten me, how's it technically possible any seller to..."

@genkinsdirect 

Unfortunately, the only way to beat it is mathematically. You need another 48 good transactions... 3/600.

[richard1rst]

Well of course this will not help you in the here and now but going forward, and for any others in a similar situation, you need to learn to be proactive.

If I understand your note there was a lack of communication with/from the buyers. At that point, using the “help & contact” link at the top of every eBay page you should have sent an email to eBay explaining that. Give your side of the story and ask, since the buyer is not responding, to close the case.

(Now at this point the Nattering Nabobs of Negativism will jump in and say it won’t make any difference)

Fact is I have used that approach many many times over the years. And I usually get an answer and a resolution within 24 hours. If you sit and do nothing eBay will assume you are ignoring it. If you are proactive eBay counts that in your favor. I routinely get cases closed that would otherwise linger and come back to bite me.

BE PROACTIVE

[nobody*s_perfect]

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@mtgraves7984 wrote:

"So seriously eBay, enlighten me, how's it technically possible any seller to..."

@genkinsdirect 

Unfortunately, the only way to beat it is mathematically. You need another 48 good transactions... 3/600.

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Also unfortunately, that 600 has to be made up of transactions within the past 12 months.  Old transactions are rolling off while new ones are being added. At the rate the OP is going, he's more likely to fix his numbers by waiting for one of those defects to roll off, though I don't know i eBay is willing to carry him that long.

[buyselljack2016]

In the past I purchased "forever stamps" from a seller that must have been digging out of a situation such as yours.

Don't remember the exact details, but seems it was like 5 stamps for a $ (they cost less at that time) with free shipping.

[assortedcollectibles]

Oh, you got scammed? Well don't mind if we punish you for it.

Yours truly, the ebay management.

Like rubbing salt in the wound. It is as if whoever came up with these systems are not even human.

The outcome is exactly the same even if ebay needed someone in the third world to manually click one button to refund the scammer.. the scammer would have gotten his price no matter what. The only thing that is different is that the scammer had to maybe wait a few extra days for his refund. It is extortion when you think about it.

You know you are about to be scammed, but if you don't allow yourself to be a victim you will potentially have to pay higher fees on ebay so you will have to weigh the 2 against each other.. its sick!

[genkinsdirect]

Point is, ebay's metric system is extremely redundant & braindead compare to a real eCommerce giant such as Amazon or Walmart

When a transit defect happens for whatever reason(whether it's buyer/seller's fault) 

1. there's a fair case capacity zone for seller to aware. 

2. A reasonable re-evaluation time frame

3. Doesn't charge absurdly extra commission because their metric system is not so bright   

[mtgraves7984]

@buyselljack2016 

Some time ago, I had to do it using $.99 CDs with Free Shipping. But I needed only a few, and had time to fight it.

@genkinsdirect 

What does eBay suggest when you hit the hot 'but there is still time to improve' button? Any advice?

[genkinsdirect]

lol, that doesn't work, we tried, I believe ebay calculate "their total transaction" from a 12 month cycle(again, another "high IQ" ebay exclusive design) it actual went from 0.48% to 0.56% recently regardless when there's no new case in 8 month due to slow season/slow sales and lost the ability to do Ads.   

We expect the percentage to hit higher with sales slow down even more, and that's why we always got the auto threatening letter  from ebay to suspend our account because of this

[shado-x]

Long story short my account went from "top rated" to "below standard" since July last year, due to 3 "Cases closed without seller resolution" cases.  Now, without going into the details on how all 3 cases were from fraudulent buyers.........And now a year passed, we are still sitting on this red cases which eBay provided no path forward...

You have to wait until July of this year for the 1 year to role over.  Still though, even if the weight tilts your way, why did you not resolve the cases?  Resolve the cases good or bad (or as a car insurance agent would tell you concerning a dispute, "neither side will be happy with the result, but you move on with what you have")

[fashunu4eeuh]

Did you fight the three fraudulent cases? If so, the result is what you are experiencing. Sellers must settle all cases regardless of their legitimacy to keep out of “eBay purgatory”, as another poster called it. This is the way the system is set up. Ebay policies favor the buyer in most cases. Sellers bear all the risk on eBay.

[genkinsdirect]

Also unfortunately, that 600 has to be made up of transactions within the past 12 months.  Old transactions are rolling off while new ones are being added. At the rate the OP is going, he's more likely to fix his numbers by waiting for one of those defects to roll off, though I don't know i eBay is willing to carry him that long.

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This is 120% correct 😂

hence not many sellers can put such situation behind  them.  

[buyselljack2016]

eBay now allows time to improve. While that is happening they charge extra fees, as they feel our actions have degraded eBay in the eyes of buyers. Buyers are eBay's priority. We sellers are secondary.

While that all seems like a horrible thing, it does indeed work out better than the previous practice of sending the seller on their way, account suspension, with no recourse when "under preforming".

[katzrul15]

It is the same for ALL of us.

We dealt with so much FRAUD in 2021 I was screaming from the rooftops.

Still have to address the claims as they arise, regardless.  If you had, you would not have the issues you have.  You cannot let e-Bay step in to resolve, Ever.