A buyer returned purchase but refuses to state the reason

[turquoisetulips]

I sell living memory locket necklaces  on here ,, and they usually have a theme , Mothers day , Thanksgiving , Christmas , Halloween  etc etc ,, many varieties . A few weeks ago I sold a locket to a buyer ,, about a week later  after they recieved it they wrote me a message - quote - What are your return policies '' ? I replied , the buyer pays the return shipping , once the item arrives its inspected to make sure it has not been broken and is in the same new condition as when it was shipped . If so, then a full refund will be issued . They never replied back but a few days later I recieved the locket in the mail  without a single explanation as to why they returned it . I have since let them know I received their purchase and its in perfect condition and so  they will be sent a refund shortly . However what worries me about dealing like this , is I've had buyers before ''borrow'' themed necklaces from me  just to wear on a one day occasion ,, then ask for their money back . Since this particular buyer  this time refuses to give an explanation for returning a perfectly good locket ,,I'm very suspicious I'm being taken advantage of- again. Any suggestions ?

[turquoisetulips]

As far as "renting," while I don't support or encourage it, having a 30-day return policy during which buyers can return items for any reason, it tends to attract renters. Yeah, after Thanksgiving, they no longer need the turkey they bought in mid-November and they have till mid-December to return- Alberta ---

Yeah ,, that was the jest of my concern when I first began this thread .I was hoping to get some advice on how to prevent renters .I never said that I don't or will not honor my 30 day return policy  regardless of what I suspect . Its a fact that I do . Just yesterday a very polite buyer contacted me to say her locket arrived broken  and she had loved it and wanted to know if I had another . I sent her a new locket plus extra charms this morning ,, naturally at no charge .I want my buyers to be happy and get what they've paid for . I don't try and wiggle out of refunds or returns although that was what I was accused of at the very onset of this thread . That accusation is just as puzzling now as when I first read it. I'm sorry that I'm human and unfair comments  like that bother me . So I tried  to explain and defend myself ,,  but that only caused an advalanche of messages from a few sellers accusing me of being involved in illegal activity  because of my theme style jewelry  just out of the blue . I don't know how others feel about being accused of something totally unexpected  like that ,, but like I said I'm human . 

[turquoisetulips]

Disney is one of the more aggressive VERO filers and they don't seem to care how small the fish is. looking -------

 Then I might hear from them one day  I suppose . I don't know , perhaps I've become too comfortable .I've been a pretty small fish myself   buying and selling on e bay since 1996  and when that much time goes by  and no word from Disney  comes through  then ''finding Dory '' looks like it may not happen . Some call that a cop out attitude ,, but for me its simply been  a reality,, so far .

[tunicaslot]

I said let it go but you're going to have the last word. You've had 1 renter we've heard about in how many sales??? Many of us experience renters - not unlike regular B&M stores. Is it right no - but really it's not something that happens every week - let it go... Ebay has them covered and you need to accept that.

[margarenisa_0]

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@tunicaslot wrote:

I said let it go but you're going to have the last word. You've had 1 renter we've heard about in how many sales??? Many of us experience renters - not unlike regular B&M stores. Is it right no - but really it's not something that happens every week - let it go... Ebay has them covered and you need to accept that.

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Last word 

[turquoisetulips]

The comment about " war games " again was inappropriate. tunicaslot - unquote 

War games was a movie starring Mathew Broadrick  that was made about 25 years ago . I used the term  ''war games''  in response to a message I had received . The movie [if you havent yet seen it ] is a about a master computer  about ready to launch nuclear war .During this engagement it teaches itself  '' The only winning move  is not to play ''  and self enacts a cancellation  of the launch . The term was used loosely in jest  as it tended to correspond  with just letting the thread die off . 

[mistressmime]

Yet you continue to post to the thread....

You can self report and ask that it be locked if you really dont want to post on it anymore

[itsjustasprain]

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@lookng2015 wrote:
Disney is one of the more aggressive VERO filers and they don't seem to care how small the fish is.

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I was going to say either Peanuts or Star Trek as my 1st choice for aggressive rights enforcers. The OP is all over the place with licensed stuff so either its all legit anyway or SOMEONE is going to ping her about it someday.

[castlemagicmemories]

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@turquoisetulips wrote:

At this point I'm convinced OP is just looking for validation on what she believes is right and is not willing to listen to anything any of us has to say. jonathankind - 

I took plenty of advice when it came to the people willing to give it on the issue  I was asking about ,, example ,, as in putting new tags to prevent renting ,, see message . However where I take  offense is when posters  accuse me of criminal activity  on a completely unrelated matter .  Do you really expect me to believe that all of  a sudden  they are the champions of justice  and are now totally concerned about sellers who may be in violation of copy rights  because I came in here to ask a question ? Really ?  Honestly do you think my petty 100 dollar week e bay business is a giant threat to very wealthy business empires ? You'd think if I was THEY themselves would have taken note of the danger they're in and contacted me years ago , correct ? So what  the question boils down is this . If they aren't worried then why should  anyone else be ? Look ,, if someone here is that offended ,, then by all means they can  call Disney , call MGM , call Warner bros and file a report ,, they can even call the north pole and report my Christmas lockets to Santa Claus for all I care  ,, but be ready for a long wait on hold to speak to a live person  in that event .  Just remember though they must report ALL sellers who do this ,, they must scout and take names ,, or else it would fall under the heading of some  very unfairness . The true irony is in the lesson I've learned  by coming here for help . My buyers are not the problem,, they never were ,, they've been wonderful .I've provided them with jewelry they love at a price they could not have afforded otherwise ,, and for them I'm very grateful .The true danger to my business is other e bay sellers ,, that is the lesson I learned .So don't ever think I'm unwilling to listen and learn ,, I've learned a lot more than I ever expected . 

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@turquoisetulips wrote:

At this point I'm convinced OP is just looking for validation on what she believes is right and is not willing to listen to anything any of us has to say. jonathankind - 

I took plenty of advice when it came to the people willing to give it on the issue  I was asking about ,, example ,, as in putting new tags to prevent renting ,, see message . However where I take  offense is when posters  accuse me of criminal activity  on a completely unrelated matter .  Do you really expect me to believe that all of  a sudden  they are the champions of justice  and are now totally concerned about sellers who may be in violation of copy rights  because I came in here to ask a question ? Really ?  Honestly do you think my petty 100 dollar week e bay business is a giant threat to very wealthy business empires ? You'd think if I was THEY themselves would have taken note of the danger they're in and contacted me years ago , correct ? So what  the question boils down is this . If they aren't worried then why should  anyone else be ? Look ,, if someone here is that offended ,, then by all means they can  call Disney , call MGM , call Warner bros and file a report ,, they can even call the north pole and report my Christmas lockets to Santa Claus for all I care  ,, but be ready for a long wait on hold to speak to a live person  in that event .  Just remember though they must report ALL sellers who do this ,, they must scout and take names ,, or else it would fall under the heading of some  very unfairness . The true irony is in the lesson I've learned  by coming here for help . My buyers are not the problem,, they never were ,, they've been wonderful .I've provided them with jewelry they love at a price they could not have afforded otherwise ,, and for them I'm very grateful .The true danger to my business is other e bay sellers ,, that is the lesson I learned .So don't ever think I'm unwilling to listen and learn ,, I've learned a lot more than I ever expected . 

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@turquoisetulips

I'm so sorry that you feel attacked, OP.  

When you post a concern on the Board, people will check out your feedback, listings, etc. to get the big picture.  Many times someone will only post limited info and this checking reveals what is really going on.  On your issue, I suppose you did not know that when you take returns, you take returns for any reason.  BUT many other sellers do know this, so they responded in that vein as it had bearing on your situation.  Many posters posted that you take them for any reason, and buyer doesn't have to give a reason.

They are mentioning your listings as that could pose a problem for you.  That's all.

But I understand why you may feel this way, and I am so sorry that you feel this way.  Wishing you all the best in the future.

[castlemagicmemories]

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@lookng2015 wrote:

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@dakotasmoke wrote:
Lol you realize authenticity disclaimers are against the rules right?

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Something similar to the one below isn't an authenticity disclaimer and is perfectly legitimate. (but if you use similar you better be sure those are licensed components)

This is not a licensed Disney product.
It is hand-crafted by me from licensed Disney components.
I am not affiliated with or sponsored by Disney Enterprises.

Yes, I have seen similiar before.

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[castlemagicmemories]

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@the*dog*ate*my*tablecloth wrote:

There's a Nightmare Before Christmas store at Disney Hollywood in Orlando. I think NBC is something that transcends Halloween. It fits in well with the goth crowd.

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It's definitely not just for Halloween, although it is very popular then; it can be equally popular before Christmas, or actually at anytime!!

[castlemagicmemories]

Lovely work! Why do you call them living memory necklaces?  I see one themed for a son, but the others are general themes, so while my first thought was in memory of someone who has passed, is the intention a memory of something you love, like Disney or Peanuts?

I read a description on the Frankenstein one but it didn't enlighten me.  

Thank you!

[turquoisetulips]

Living memory lockets is just the name they were given by their creator ,, I'm guessing . I think the intent was for people to use them to store floating charms that related to the current events in their lives. As in if somone loves football , or computers , or  is a waitress , nurse , realtor  or is in  any other type of employment  . Or it can be a birthday locket , or any other event they want to memorialize . The loss of a son sadly for many others  sell quite often . I just finished making one for my cousin whose 17 year old  son , [their only child ] was killed in a car accident in Wyhoming . She said it captured how much love she felt for him and how she  feels closer to him when she wears it. Of course it was a gift . I've heard from other mothers who have suffered this loss  so I do take some comfort in knowing  these lockets  may be helping them cope . 

[jonathankirkland]

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@turquoisetulips wrote:

Yeah ,, that was the jest of my concern when I first began this thread .I was hoping to get some advice on how to prevent renters .I never said that I don't or will not honor my 30 day return policy  regardless of what I suspect . Its a fact that I do . Just yesterday a very polite buyer contacted me to say her locket arrived broken  and she had loved it and wanted to know if I had another . I sent her a new locket plus extra charms this morning ,, naturally at no charge .I want my buyers to be happy and get what they've paid for . I don't try and wiggle out of refunds or returns although that was what I was accused of at the very onset of this thread . That accusation is just as puzzling now as when I first read it. I'm sorry that I'm human and unfair comments  like that bother me . So I tried  to explain and defend myself ,,  but that only caused an advalanche of messages from a few sellers accusing me of being involved in illegal activity  because of my theme style jewelry  just out of the blue . I don't know how others feel about being accused of something totally unexpected  like that ,, but like I said I'm human . 

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Allow me to give you a nickel's worth of free advice.

The very first thing to keep in mind when posting to any online forum is simply this: "Do not feed the trolls."

Essentially what this means is, when you are attacked, accused, whatever, the more you defend yourself, a lot of the times the more you will be targeted and attacked.

The best way to avoid this is to just simply ignore these things and respond only to the things you find useful or helpful.

[turquoisetulips]

The OP is all over the place with licensed stuff so either its all legit anyway or SOMEONE is going to ping her about it someday. itsjustasprain 

I listed three more holiday lockets tonight but this time I took the advice another poster offered me  by adding a disclaimer  to each listing that there is no affiliation  to Disney or Chuck Shultz [Peanuts ] . In this way I'm hoping potential buyers will be aware ahead of time that these are only themed lockets  and are not authentics straight from the original . As mentioned before I only use parts and then create a unique scene inside the locket . I'm not  even sure there  are authentics of my versions available . In any case ,, If or when I'm ever contacted by any of these companies with a complaint , I won't create them any longer .  It would have  very little effect on my business because I would just consentrate more on other themes that nobody could own the copyrights to . It's a pretty easy fix . 

[turquoisetulips]

You are 100 % spot on .