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A buyer has the right to refuse a package when….

I know that there used to be a rule that if postage was owed on a package, the buyer could refuse the package and they would still qualify for the mbg.   There were a couple of other situations on that page  that explained when a buyer could refuse a package. Does anyone know where I would find that info?  I want to find it for a buyer on the Canadian board. Thanks in advance.

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A buyer has the right to refuse a package when….

There are apparently no other situations in which a buyer can refuse a package. This is from the MBG: 

 

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https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy...

 

 

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A buyer has the right to refuse a package when….

Thanks so much!  I don’t know how I missed that on mbg page.

 

 

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