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A buyer filed a return request against me ebay is going to step in

Hello

I sold a software in a cd form and shipped it to the buyer.He filed a return request claiming the software is not working.On the return chat only proof he provided was telegram chat logs(off ebay) that prove nothing,he didnt even show the problem with the software what ebay is going to do?we are talking about a software worth 500€.I already reported him to the return request chat because he was not addressing the issue and he is just trying to cheat the system.Answers are appreciated

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A buyer filed a return request against me ebay is going to step in

Yep, if they haven't been suspended completely, I suspect that's the next step.

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