@vanitygirlboutique I'm sorry this happened to you and I'm sorry to say that I also disagree with your thinking. Please read my explanation before you become angry with me as that is not my intention.
The ability to leave FB by the buyers is for them to express how they felt about the transaction. This buyer never received their package so they have the right to leave a negative comment. The comments don't need to be removed because they didn't insult you, didn't threaten you, and were actually very short stating they didn't get their order. They actually aren't bad at all.
It is not your fault that your packages were lost. It is not your fault that the world is suffering through a pandemic which has slowed and hindered the postal service. It is not your fault that these particular packages didn't make it to their destination. However it is in the TOS from eBay that all sellers are responsible for getting their packages to the buyer. So you only need that precious delivered stamp of approval, and until you get that you are on the hook as a seller. It is not a representation of anything personal to you, it is a fact of online selling using this platform. Once you can get past the personal portion and accept this isn't an attack on you, then this will look differently to you.
Sellers don't like negative FB because they fear it will mean lower sales. However to those buyers who care about FB, they will look at the neg comments first to determine if this is a seller they want to deal with. Simply getting a neg is not enough to damage you, it is more about what the neg comment says, and any response from you towards it. To most people reading those neg's they would easily see they are all from the same buyer so really it is only one neg, not three. Plus the buyer has only left those negs as FB so this will end up hurting them later on when they send offers to other sellers. Plus everyone with a brain knows you have no control over your packages once they leave your hands. Anyone who looks at those comments and thinks anything badly about you as a seller is not someone you want to purchase from you anyways. So think of it as a warning to the brain dead to avoid you, clearing the path for good honest buyers for your goods.
There is no rule or law that only nice, kindly, and understanding people are allowed to buy online. People are acting erratically these days, they are all in a rush for things. Use this bad experience as a lesson for you to check the tracking sooner to make sure your buyers have received their orders. Perhaps if you had contacted your buyer first, and not them letting you know they never received their items, then maybe they would have been a little more understanding.
I also strongly suggest you not comment back to those negs as it will only make you look badly. Just leave them be, they really have no substance behind them. Commenting back will only make you sound unfriendly and serve no purpose other than revenge.
I hope my comments haven't added to your stress over this, not my intention at all. I just wanted to possibly be another voice to allow you to look at this from a different perspective. Best of luck to you....
GloryBells • 
