First negative feedback given

[shaun8qjo]

I recently sold some items that are new, packaged individually. A buyer purchased all the listed items padlocks, and somehow, despite my offering a medium flat rate box for all items purchased, chose a small flat rate box which would not work.

I opted to just ship with a medium flat rate box and pay out of pocket to get them out the door to the buyer.

Upon purchase and same day shipping, I got a request to return all the padlocks, all 12 of them, due to the reason of  "thought each lock was keyed the same".

While the locks can be re-keyed, this is pretty standard stuff. You go to a big box store and see a wall of padlocks, each one has a different key.

The seller made an assumption and purchased and then asked the question after the fact. I rejected the return after talking with a Ebay rep who said it was cut and dry, they assumed and were wrong, and that Ebay would side with me. Ebay did side with me, but the buyer afterwards left me my first ever negative remark saying "Seller mislead me to think locks were keyed the same". I am not able to edit or modify or even give feedback to this seller now.

At no point in my listing did I mention, hint, imply or infer that. Unfortunately Ebay will not reverse the negative feedback and after being here since 2000, my 100% rating went to 75% now.

I'm wondering if anything else can be done to fix this, or if I have no other choice but to close my account and move on from Ebay as it does seem to have gone downhill a bit over the past few years and this experience seems to be a double edged sword. You can accept a return but make the seller eat the cost of the return shipping which they were not interested in doing, or reject the return, which I did in this case but at the addition of more negative feedback despite Ebay siding with you as you were in the right and the buyer was wrong.

Now to me this is an odd one, because why else would you sell an item individually, 

[comics-scifi-collectibles · Accepted solution]

@shaun8qjo 

Sorry that you had a buyer.

Keep in mind that while eBay did side with you on this case that they can file another one with PayPal or a chargeback with their credit card.     As much as it irks me when buyers pull something like this I would have accepted the return and moved on.

I would try contacting CS on social media and ask if they will remove the feedback since you won the case.  

For some depts, the call lines are turned off when the wait times become too long. Try calling at 5am PT.

If you are using a cell phone turn off the spam filter or it may block the call back

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