logging in trouble

[g12johsmit]

 every time i try to log in ebay  i get your useing a different computer  which iam not . then it takes me too the have to answer a secret question  i answer it   then i have to go to my email account and copy and paste a eBay PIN  they sent  then finally  after that   i get sent to a  error page then sent back to the log in screen again  then i try to log in again and i get hit with recaptcha cause i tried to log in twice then another error page . finally i just start over again and it lets me log in .     its every time i try to log in   .  the other way they send a eBay PIN by text to your phone but after entering it in it just goes to a error screen

[Anonymous]

Hi @g12johsmit,

Thanks for posting, I'm sorry to hear you're having issues signing in.

From what you described, it sounds like it could be two things:

1) Two Factor Authentication is enabled on your account. To review/confirm this, and disable if needed, you can visit the two factor authentication section of this page: https://accounts.ebay.com/acctsec/security-center

2) If #1 isn't the case, it may be as simple as a security block on the account prompting this action. To address this, you will need to contact one of our security specialists. We don't have a contact option in the help pages for this exact situation, but you can use this page to select any contact reason, and once you are connected with a representative, describe the issue and ask for a security specialist, and they will make sure to get you to the right spot: https://www.ebay.com/help/call_us?type=ContactUs&initFrom=ARTICLE&topicId=4000

Hope this helps!

[rebell45]

Make sure your browser is not deleting your history, cache, and cookies when exiting it. If eBay doesn't find a certain cookie when you try to log in, it thinks it's a new computer. If you are deleting your browsing history, make an exception for eBay's log in page.

[eajohnson2]

This is very similar to what happens to me after turning on 2FA (which I had to do because I use a VPN and was tired of ebay locking my account every time I log in because it thinks due to the VPN that I'm logging in from someplace new). My experience is slightly different, I get hit by a recapcha on the first login and it generates a security code for my phone but never asks for it on the site, the site just rejects the login. Then the second time I log in it sends another security code and also asks for it so I can enter that and log in. Third party applications such as bid sniping tools also no longer work even though authorized. I wish ebay would fix this serious bug instead of just trying to help people to work around it.

[shipscript]

I expect a VPN (typically used to obfuscated IP tracking) to have a major problem with eBay security.

I have a similar, but less severe issue when using "private browsing". While logged into the forums under this ID, I open a private browsing window to access my other accounts. I don't use two-factor due to the complications involved. Typically, the captcha thing appears, and when I get past that, I'm often asked to enter my three secret questions (which are not populated because of this trap).  I ignore the secret questions and click my bookmark for the eBay home page to bypass the questions and get in.

If I log out before closing the private window, I may be encountering captcha less often when going to the next account, but that is not a sure bet.