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@cpezy2006 wrote:
how do you create an invoice for something that sold to go over seas but the listing was not originally marked to ship over seas? someone from Australia bought an item but they can't pay for it till I create an invoice for it....
thank you in advance
Hi @cpezy2006! If they haven't paid yet then you can go here for info on creating invoices.
Another option is to cancel the transaction and relist with an international shipping option. Once it's back up, message the buyer a heads up with a link to the listing and they can go in and repurchase it with the international shipping option in place.
I hope that helps!
To expand on the options provided by velvet@ebay
Shipping to Australia is very expensive, and the US Post Office has suspended many types of mail shipments since Oct 5, 2021.
https://about.usps.com/newsroom/service-alerts/international/welcome.htm
That leaves finding an alternate air service like UPS, Fedex, or DHL.
In my experience, DHL has been the cheapest method for shipping to the Pacific.
Unless the buyer regularly buys from the US, I would not be surprised if the buyer is alarmed by the shipping costs (which will probably be higher than the item price).
eBay has two International Shipping options that take away some of the headache: eBay Global Shipping (GSP) and eBay International Standard Delivery (EISD).
If you are not accustomed to international shipping, I would recommend contacting the buyer and letting them know that you will cancel and relist so that the shipping and importation are included. Then cancel, using the reason "buyer address" and relist, adding eBay's Global Shipping Program as the simplest method for having eBay take care of both the international leg of the shipment and customs clearance. You would ship to eBay's shipping center and the export would be handled from there.
eBay has a cheaper method called eBay International Standard Delivery.
This method is cheaper to the buyer at checkout because duty and tax are not included. Those fees may be collected directly from the buyer upon delivery. Like the Global Shipping Program, you would ship to a US hub and eBay's service will handle the international leg.
The help page says you can add EISD after the sale, even if it was not included in your listing. If you can call up your buyer's purchase and start the label process, add the shipping weight and size (rounding up to whole numbers), see if you can locate the price for EISD shipping. You should then be able to quote that back to the buyer without cancelling the sale. If EISD is not available as an international option in your label list, then you may need to cancel the sale and relist, as would be the case with GSP.
https://pages.ebay.com/seller-center/shipping/ebay-international-standard.html
