Listing Templates not saving

[creepersgaragecollectables]

I've been having a problem updating my listing templates. They are not saving. When I try to save, I get the saving template icon with the blue circle that circles around forever until I give up and just close the page. HELP!!! 

Thanks for any assistance you can provide.

[velvet@ebay]

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@creepersgaragecollectables wrote:

I've been having a problem updating my listing templates. They are not saving. When I try to save, I get the saving template icon with the blue circle that circles around forever until I give up and just close the page. HELP!!! 

Thanks for any assistance you can provide.

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We're aware of this and a ticket is open with the tech team. I've added your account @creepersgaragecollectables so thank you for the report. 

[beandaddy-o]

I am having this same problem. Can you add my account to the list so that when the issue is resolved it will apply to me as well? Thank you 🙂

[richard1rst]

https://community.ebay.com/t5/Seller-Tools/Broken-template-work-arounds/td-p/32721615

It is not a solution but it is a fix.

[revenue-collector]

eBay has been aware of the problem for 4 months. It's pretty clear that a fix is not forthcoming. Not one single impacted seller has posted here saying that the problem on their account has actually been fixed. Not one.

Stop lying.

[velvet@ebay]

I just wanted to follow-up to let you all know that I found the ticket has been updated to reflect that they plan on having a fix in place very soon. Hopefully by the end of the week this will no longer be an issue. 🤞 

[super_sunny_sales]

For me the template issue has only been maybe 2-3 weeks.   They did have this issue last November but they did fix it within a week or two..

That being said I just checked my templates and they are finally working again.  I had been checking every day..

[beandaddy-o]

Just wanted to update:

For me the template issue has been resolved. Changes now save and new templates can be created. Thank you Ebay team!

[speedysam11]

Please help! I can't use my templates. It won't save.

[grsinc2000]

Not working for me right now. NOT fixed. Getting so tired of the bugs on this site.

[velvet@ebay]

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@grsinc2000 wrote:

Not working for me right now. NOT fixed. Getting so tired of the bugs on this site.

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Sorry to hear that @grsinc2000! Since you're still experiencing issues, we'd encourage you to contact Customer Support to report this. If you go to this post then you can see what information they will require of you. 

[mr.amherst]

I have been trying to create templates for the last two days.  Just keeps spinning it's wheels. I can create the template but I can not list from it.

I have tried 2 different computers and cleared my cache.

Help! Sales are low enough right now without technical issues stopping us from listing new merch.

[ambergrispostcards]

I have created a second account to begin listing and cannot seem to save templates. I do not see them listed when I go to list an item. Are they unavailable until you have sold an item or am I experiencing the glitch discussed here?