File Exchange no working periodically

[goodpointrecycling]

I have been having a small issue the last few months. At least once or twice a week my schedule "sold awaiting shipment" download does not come. I go to do it manually and I get this error 

You are currently not subscribed to Selling Manager, Selling Manager Pro or File Exchange.

We pay got the highest tear store, so I know the error is simply more than not being subscribed to those things. After as little as a few minutes to even a few hours, the file exchange will begin to work again. 

Can someone from eBay address this?

[dollybeauty]

You could email, from your registered email address to turbodata@ebay.com...or

This is from the eBay Advanced Apps team...


Phone Support (US - 8 AM - 6 PM MST): **To call us, click on the Help & Contact link found at the top of most eBay pages. Click on the Contact Us button at the bottom of the page. Select ‘Selling’ -> ‘Getting Started’ -> ‘Selling Tools’ for issues or concerns related to eBay listing tools that my team can assist you with. Now scroll to the bottom and click Call Us. Ask the customer support agent to transfer you to the Advanced Apps team.**