Accidentally marked at item as payment received when it has not been

[silversociety]

Hello,

I accidentally marked at item as payment received when it has not been, for an overseas seller, now they cannot pay their invoice. How can I mark this back to payment not received. There is no option visible in the drop down menu to change the mistake.

Not only that, I have two overseas buyer with two purchases each and I cannot figure out how to combine the auctions for one invoice. I keep getting a message that invoices cannot be created for overseas buyers. 

[wastingtime101]

You cannot send an invoice if eBay International Shipping (eIS) was selected as the shipping method. Buyers will have to pay separately and you will have to ship separately.

This is a byproduct of using auction format listings where buyers can't add to cart (like fixed price) and give eIS an opportunity to automatically combine.

As for the payment issue, you should see an option to mark as unpaid. Try scrolling down the list.