How is your ability to speak Tagalog?
If you phone eBay you get a subcontractor in the Phillipines who mostly wants to get you off the phone so they can fulfill their quota.
The phone reps have a terrible reputation for getting you off the phone as soon as possible even if that means giving you the advice you want to hear instead of the advice you need to have.
Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.
https://www.facebook.com/ebay— Message button in upper right on landing page.
#204760888466
https://www.instagram.com/ebayforsellers/
https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.
The social media Chat accounts are covered by trained eBay employees with some authority.
And you get a transcript so you can compare what you heard with what you were told.
Since this is the Buyer Forum:
You bought a Thing.
It is Not As Described.
You want a refund (the return is not necessarily part of the refund)
Open a Claim for Not As Described.
You can do that from your original purchase.
The seller can then send you Return Shipping or abandon the Thing.
In either case, you will be refunded.
There is no need to involve any human beings, unless you want the refund to be slower and more complicated.
https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy...
KrazzyKats • Volunteer Community Member • Buyer/Seller since 1998
