I sell mostly pre-owned watches, sometimes new watches. When I get a watch ready to sell I take off the back plate, install a new battery, check to make sure it is keeping time and then set it to PST. I received a new watch from one of my sources, it had never been worn by anyone. I removed the back and replaced the battery, checked it to make sure it was functioning and set the time to PST. It sat on my shelf in it's original packaging for about a month until just recently, when I sold it. Before shipping it out, I checked to make sure it was still keeping accurate time and it was, so I mailed it out.
The buyer is claiming that she is unable to reset the watch. She lives in Florida. She claims that she can't pull the stem out to reset it. Before I mailed it out, I checked that function before I mailed it out. Everything was working perfectly. I repacked the watch in bubble wrap inside it's original packaging and then taped a layer of bubble wrap around the original packaging and checked to make sure nothing was moving around and placed that inside a bubble mailer, as I have done maybe 200 times in the last couple years.
I suggested she take it to a local watch repair and have them set it for her. She claims she took it to a local jewelry store and she claims they were afraid to pull to hard on the stem because they thought it would separate from the body. That would be unlikely.
She hasn't asked to return it yet, but she seems to be setting the stage for that.
I will add that she originally offered me a lower price for the watch, of which I rejected. My original price was very fair, well within the price points of similar watches.
Any suggestions? Ideas? Is there a way to make it unattractive for her to return it? Or do I have no options?
Thanks.
klhmdg • Volunteer Community Mentor
