Message asking for refund

[syv3300]

I received a message earlier today from a buyer who bought a NWT pair of Reebok joggers from me. They received it on the 12th of last month. Today they messaged me and said "it is poor quality, give me a refund and you can have it back". I happened to see their message just minutes after they sent it and immediately replied that they should open a return through Ebay and I would refund after I received the item. So far I haven't heard back from them and no return has been started. I checked their feedback left for others. There was only 2 and both were negative. Out of 54 purchases they have never left any positive feedback. How should I handle this?  Can they leave me bad feedback without giving me a chance to resolve the issue or could they be scamming? Thanks in advance for any advice!

[buyselljack2016]

Some don't leave any feedback unless they have an issue.

Yes, they can leave feedback for you.

[alcoforever]

You did the correct thing by telling the buyer to open a return case in ebay.   Now you just wait until the case is opened.   Then, and only then, you send the buyer a prepaid return postage label.   After you get the item back you then refund the buyer.    

If buyer never opens a case, then you are home free.