eBay

Anonymous · ‎09-25-2021

So I have learned a VERY valuable lesson with a return!!! My buyer wanted to return her $115 order and I told her to do so, no problem (or so I thought). She didn't open a return case and just shipped it with NO tracking. It has taken 3 weeks and much anxiety for it to show up yesterday. I gave her a partial refund when she paid for the items for the over payment of shipping. I owe her $118 that includes all shipping involved, taxes and the item prices. There IS a "Buyer Return" reason on the refund drop down but it is NOT allowing me to enter the amount that I owe my buyer to send her the refund. HOW can I get my buyer her money?!? This was SO much easier with PayPal and I wouldn't even be having to ask this question. It's my first full refund under Managed Payments after being with that for a year and a half. Lesson learned and I will never, EVER accept a return without the buyer pushing that "Return this Item" button!!! ANY help with this will be greatly appreciated.

wastingtime101 · ‎09-25-2021

@Anonymous wrote:
I owe her $118 that includes all shipping involved, taxes and the item prices. There IS a "Buyer Return" reason on the refund drop down but it is NOT allowing me to enter the amount that I owe my buyer to send her the refund.

eBay will refund the taxes. What kind of error message are you seeing?

If you can't get a refund to work through the send refund option then just cancel the order. Use the reason problem with address and a full refund will be sent to her minus whatever you already refunded upfront for shipping overpayment.

GLORIOUS!

eleanor*rigby · ‎09-25-2021

@wastingtime101

The buyer paid for the return shipping out of pocket, and the OP would like to reimburse him/her. The OP is looking for a way to refund over and above what the buyer originally paid for the item, to compensate him/her for that return shipping cost.

See the OP's second thread on the Selling board.

Having an issue with a refund and NEED help please!!