Thanks in advance to anyone who can help. I purchased what was advertised as an authentic collectible plushie two weeks ago. The seller provided photos of an authentic item, yet sent me a bootleg from China instead of their listed shipping location in AZ. I was provided no tracking and want to return the item I received if needed. I used a guest account, which has complicated my return. I put in a request for return despite their "no returns policy", as they sent me not only something other that what I ordered but a counterfeit (I have reported this but that doesn't help here), and eBay policy states I should be refunded.
I got a reply to my returns request from the seller and it was not even a complete sentence, just the incorrect name of the plushie in Spanish. Now when I go to my order details eBay glitches and I can't even contact support about my request.
I just want my money back but I can't get in touch with an agent as I am getting error messages now. Does anyone have any suggestions on how to get eBay involved? Again, I am also having trouble as while I have my order number and details, as it was not on my account the purchase is not in my history and is complicating things further. Thanks for any advice.
