Monthly Chat - July 12th at 1:00 pm PST

[devon@ebay]

Come chat with the Social Product team this month as the chat will be discussing the new Social page for store sellers in the Seller Hub. Get all of your questions ready for the team, so we can make the most out of this month's chat on July 12th at 1:00 pm PT!

Thanks for joining us for the Monthly Chat with eBay Staff and the Social Product team.

The chat thread will remain open until 2 PM PT at which point we'll close it from additional responses. After that time, we'll continue to work on responding to any queries that might still be unanswered.

To post your question, click Reply in the lower right corner of this post, type your question, and hit submit between 1-2 PM Pacific Time. The format of our chat mirrors the format of our Community Discussion Boards, where each post will appear in the thread chronologically. The International Shipping team and Community Team will review each question as it comes in, and will quote the original question in our reply. This quote and the reply will appear later in the thread, so just keep scrolling down to see our answers.

As a reminder, we want the Social Product team to be able to get to as many members as possible during the allotted hour, so we have a few things to ask of you:

• Keep on topic
• Scroll through the list of questions to see what has already been asked to decrease chances of redundancy 

Keep the message/question simple and no more than one to two items. If you include multiple questions in a post, please be aware that they may not be addressed during the chat and (specialist name) will do their best to follow-up with it after the chat has closed

[social_product_team@ebay]

The Social product team is here to answer your questions for eBay’s new Social page! Recently the Social page was launched for eBay store sellers, but we look forward to expanding the product more soon! We’d love to hear your questions, and any other features you’d like to see next. 

If you have a store subscription, you can try the Social page now in Seller Hub. 

Ready to get started? Visit the Social Help Page to dive into the new tool.

[my-cottage-books-and-antiques]

What happened to Twitter? It was one of the platforms supported by this, and then vanished. My guess is, Twitter is a hot mess and this was a Twitter issue. But why did ebay not put up a statement confirming that it had been removed? One day it's there, the next day it isn't. That's not good communication.

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Edit: A reply to your question can be found here. 

[my-cottage-books-and-antiques]

We should have a dedicated discussion board in the Community for sellers to discuss how we use social media etc. This would be helpful for sellers and would increase adoption. Can you guys do that?

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Edit: A reply to your question can be found here. 

[my-cottage-books-and-antiques]

One result of the new Promoted Listing Standard "halo" fee is that it is entirely possible that I could send a buyer to a listing directly from my social media page, and , if he buys it, I will get hit with the PLS halo fee because, sometime within the last 30 days, the buyer had viewed a completely unrelated item which was one of my promoted items. The way it works now, ebay will attribute the sale to THAT , rather than to my direct social media referral. 

We need assurance that ebay will make an exception for social media referrals, and NOT charge the Halo fee for such referrals.

Do you agree?

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Edit: A reply to your question can be found here. 

[postcardcountry]

I discovered, to my dismay, that eBay's concept of a newsletter required a sales campaign.

Will the posting to a facebook page from eBay be the same?

(I was taught long ago that every blog, newsletter, communication should not be sale campaign, it should also contain information)

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Edit: A reply to your question can be found here. 

[theartofserver]

when will eBay International Shipping allow for combining different items into a single shipment? I'm losing sales on "add-on" stuff from my international customers since February. 

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Edit: A reply to your question can be found here. 

[my-cottage-books-and-antiques]

A few years ago, ebay had announced that items sold via a Social media referral would be charged a reduced FVF of, as I recall, 2.5%. This was greeted with loud Huzzahs from the Seller Community, but we have heard nothing since. If you want sellers to use social media to send buyers to ebay (especially if you want the increasing numbers of multi channel ebay sellers to do so), making this promise a reality would be a big help.

What is the status of that promise? Can we expect to see the store referral FVF soon?

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Edit: A reply to your question can be found here.

[social_product_team@ebay]

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@my-cottage-books-and-antiques wrote:

What happened to Twitter? It was one of the platforms supported by this, and then vanished. My guess is, Twitter is a hot mess and this was a Twitter issue. But why did ebay not put up a statement confirming that it had been removed? One day it's there, the next day it isn't. That's not good communication.

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@my-cottage-books-and-antiques Twitter is not currently available for the Social page, due to changes in Twitter’s API support. While eBay is working on this, you can still share to Twitter from any share option across eBay’s other selling flows.

[my-cottage-books-and-antiques]

Thanks for the explanation. Can you explain why this explanation wasn't posted to the actual Social Media page? was there some reason to leave sellers speculating, rather than providing us with this information?

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Edit: A reply to your question can be found here. 

[social_product_team@ebay]

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@my-cottage-books-and-antiques wrote:

We should have a dedicated discussion board in the Community for sellers to discuss how we use social media etc. This would be helpful for sellers and would increase adoption. Can you guys do that?

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@my-cottage-books-and-antiques That’s a great idea! We’ll look into this, as we’d love to get more feedback regarding social media topics for eBay.

[mcdougle4248]

I received my first SMS visit several days ago.  Please help me understand where that visit might have originated from as I only share listings to Facebook and Pinterest.

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Edit: A reply to your question can be found here. 

[social_product_team@ebay]

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@theartofserver wrote:

when will eBay International Shipping allow for combining different items into a single shipment? I'm losing sales on "add-on" stuff from my international customers since February. 

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@theartofserver Combined Shipping is not an option at this time, as customs declarations require that eBay declares items at single package level. We are working to update this feature in the future.

[my-cottage-books-and-antiques]

Thanks. I would recommend : the sooner the better. many of us with an interest in Social Media would love to have something like that in place before the busy Q4 season is upon us. It would be great to have a place to share tips, etc, for using social media for the Holiday Shopping Season.

[social_product_team@ebay]

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@postcardcountry wrote:

I discovered, to my dismay, that eBay's concept of a newsletter required a sales campaign.

Will the posting to a facebook page from eBay be the same?

(I was taught long ago that every blog, newsletter, communication should not be sale campaign, it should also contain information)

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@postcardcountry You can post to social media from the Social page or from any of the “share” options in eBay flows without any sales campaign required. On the Social page, you can get started by linking your accounts and posting today: https://www.ebay.com/sh/str/social