mam98031 • Volunteer Community Member • Buyer/Seller since 1999
I was recently looking for some books to give my daughter for Christmas. She is an avid reader so I try to feed that desire of hers with a mixture of books at the holidays. I found out quickly that it would be very nice if Ebay came up with a filter that could suppress E-books and PDF books. Way too easy to pick one of those by accident. It is annoying to have to search through them to find what you really want which is a paperback or hard covered book.
A filter would be nice. I can see how the lack of this feature can annoy many buyers as it annoyed me trying to find what I was looking for.
@kdkk123 wrote:
I went to make a best offer on an item recently and a drop down menu appeared asking me how much time I want to give the seller to respond. I had a choice of 1 hour, 6 hours, 12 hours, 1 day and 2 days. I have never seen this before. And although I must admit for some sellers if I pick too short of a time frame, they might not even see my offer before time runs out, but as a buyer, I really really liked having this choice.
I don’t mind a seller accepting, counter-offering or declining my offer, but I really hate no response, because it keeps me from moving on to another seller for too long.
Since the day the time choices were available to me, they have not appeared again and I really want them available at all times. Any information if this buyer’s choice will become permanent?
Hi @kdkk123, this is something we have been testing out and are still reviewing data. We don't want to make any permanent changes that may negatively impact our Community. I'm glad to hear you liked this feature and will be happy to pass along your feedback as we continue to test and refine these options 
@mam98031 wrote:
I was recently looking for some books to give my daughter for Christmas. She is an avid reader so I try to feed that desire of hers with a mixture of books at the holidays. I found out quickly that it would be very nice if Ebay came up with a filter that could suppress E-books and PDF books. Way too easy to pick one of those by accident. It is annoying to have to search through them to find what you really want which is a paperback or hard covered book.
A filter would be nice. I can see how the lack of this feature can annoy many buyers as it annoyed me trying to find what I was looking for.
Hi @mam98031! I just did a quick search and see what you mean, a filter option would be really nice, I'll get that suggested.
In the meantime I found that adding 'paperback' or 'hardcover' to the book title in search tended to get me results that were physical copies.
I hope you're able to find your daughter some great reading material for the Holidays! If you're looking for a suggestion one of my favorites is 'The Solitaire Mystery', or the classic 'A Wrinkle in Time'. 🙂
An important question came up on a thread that needs some clarification in regards to cancellations and issuing a return label.
Sometimes a buyer will contact a seller with an issue regarding a purchase. Maybe there is an issue and the buyer wants to return the item. Through M2M the buyer and seller agree to do the return. The seller provides a return label to the buyer from whatever source the seller has choosen. No formal SNAD is opened.
Once the seller gets the item back, what is the next step.
In the cancellation process we use to have a reason that stated the item was returned for refund. But Ebay has significantly reduced the reasons for a return and for something like this the only choice would be the buyer requested the cancellation. Which isn't completely accurate, but the only real option for sellers.
When there is no SNAD in place I've always advised seller that are working directly with they buyers to file for a cancellation once the item was received back by the seller, select the reason that the buyer requested the cancellation [as they did request the return] and issue the refund from the cancellation.
I have recently been told I'm incorrect by a couple of experienced Ebayers. So I'm just looking for clarification here. I have not read that we are required to have buyer's open a SNAD, so if that is correct, then why is Ebay REQUIRING a SNAD? Sometimes buyers don't want a claim for whatever reason they have. And they aren't in a seller's best interest to have the buyer open a SNAD. So as long as the buyer is happy, what is the proper process outside of the claims system?
@lecroy3 wrote:
Hi Trinton. I conduct all Ebay business on my Android phone. When using Seller Hub on my phone, the Overview Manage My Store link takes me to My Ebay unless I am in Desktop Mode. While in Desktop Mode the link takes me directly to Manage My Store. Glitch or intentional? Thank you.
Hi @lecroy3, it doesn't seem like that is intentional. I'll go ahead and get this reported. Thanks!
