eBay

brittanie@ebay · ‎04-28-2021

Hi everyone!

Thanks for joining us for the Weekly Chat. This week we’re joined by the eBay standard envelope team. They are here to address any questions you may have about this shipping option and the recent expansion to additional categories.

You can read more about the program itself here, here and here.

We are also aware that USPS First Class Package is not showing up as a shipping option in the listing flow for some members in the mobile app and desktop. This is urgently being worked on and we anticipate a quick resolution.

To post your question, click Reply in the lower right corner of this post, type your question, and hit submit between 1-2 PM Pacific Time. The format of our chat mirrors the format of our Community Discussion Boards, where each post will appear in the thread chronologically. We’ll review each question as it comes in, and will quote the original question in our reply. This quote and the reply will appear later in the thread, so just keep scrolling down to see our answers.

The chat thread will remain open until 2 PM PT, at which point the thread will be closed from additional responses. After that time, the team will continue to work on responding to any queries that might still be unanswered.

**Please note that while off-topic questions will not be removed, they will be answered after the chat closes, to allow priority to remain on the topic for this week's chat. Thanks!

Brittanie,
Community Team

nate@shipping · ‎04-30-2021

@my-cottage-books-and-antiques wrote:

A standard type "photo mailer" made of thin but stiff cardboard, as long as it is within the dimension requirements...that also works, right?

Hi @my-cottage-books-and-antiques , yes, it sounds like it should. The key point is to follow the guidance on size, weight, dimensions, thickness, etc...requirements we have outlined here
We have also made a PDF template to support with size requirements here

Hope that helps!

~Nate

jen@selling · ‎05-07-2021

@a_c_green wrote:

nate@shipping wrote:
We are seeing really excellent trackability on eBay standard envelope, and also are aware that eBay standard envelope will not receive acceptance scans when handed to USPS.

I've read all the FAQs on this, and correct me if I'm wrong, but the buyer's carrier has no way of actually scanning the mailpiece as Delivered; is that correct? If so, what defense does the seller have against an Item Not Received dispute?

Per your FAQ:

"From time to time, eBay standard envelope shipments unfortunately may not track all the way through delivery to your buyer. If your buyer opens an “Item Not Received” request, please work with them to issue a refund in a timely manner. In these cases, you may also consider raising a claim to recover your lost funds."

It seems to be a slam-dunk refund for the buyer, after which the seller is expected to seek restitution from eBay for their loss.

Can the carrier mark the item as Delivered, or does this all rely on the buyer not filing a false claim?

Hello, @a_c_green . Thank you for your follow up, and we're sorry we missed it at first.
False claims are extremely frustrating. You are right that there will be no scan by the carrier for the eBay standard envelope service. The tracking is automated and that is what we'll look for. What you can do to double check if a delivery event was captured is use the ESUS tracking number you will receive and track the shipment at https://www.trackmyshipment.co. If a shipment was lost or damaged, you can file a claim up to $20 on single order items or up to $50 on combined orders. You will have to wait 30 days to file a claim to allow time for any unforeseen delays in delivery.

Thanks for joining our chat!