07-23-2018 05:34 PM
Three times now I've selected for eBay to call me, but my phone never rings, and eventually I receive an email claiming that my phone number is out of date. Up until a few weeks ago the callback function had been working, and my phone still works perfectly, so obviously it's yet another eBay problem. So, I'll have to sit on hold for an hour or two. Great.
07-23-2018 05:38 PM
Sorry for that happening to you hope it gets better for you.
07-24-2018 05:35 AM
FWIW, the subject-brokenness has been reported to eBay and documented... Repair expected by the end of the millennium. Not holding breath. Resuming patrol...
07-24-2018 03:44 PM
This has happened to me FOUR times in the past three weeks with call backs about eBay issues. The last phone call I made, India told me they would call me back if we got disconnected. I had already been disconnected three times in a row in the 15 minutes prior. As I was nbeing put on hold again, I tried to tell the woman in India that I had already been cutoff three times when put on hold, she interrupted me and told me to let her do her job. I was in no way confrontational, just conveying infiormation. I finally got her to stop talking to express that I wasn't finished. I then told her that three previous times when eBay tried to call me back I got only dead silence when I answered the phone. Each rime I would receive four phone calls in a row from eBay's CS number with the same dead air. She again interrupted me, telling me to let her do her job. Now I got loud and told her to let me finish speaking since I was telling her about an issue that eBay was having that may also be affecting others. I then finished by tellng that following each of the instances I immediately received an email telling me that my contact information was incorrect. It is correct. She interrupted me one last time to tell me to let her do her job. Silly me, I thought her job was to help customers.
Yet, another example in the endless list that proves eBay does not care about sellers and that ths CS reps have clearly been told to do anytghing to get sellers off of the phone without actually doing anything to help them.
07-24-2018 04:19 PM
Usually I reach the Philippines, but last night I only got as far as the USA. Must be the geomagnetic storm. Anyway... I suspect the CS reps are just frazzled from issues and callers and complaints that come in over and over and over and over again, that rarely if ever get fixed. Obviously eBay uses CS as defensive tackle, and the reps surely recognize that, and that there really isn't anything else they can do.
The problem begins at the top, the board and the execs; they made this mess, but they refuse to own it. None of them are sellers like us so they have no idea how eBay doesn't work. It's good to be the king; everything is always fantastic.