Hello, I've had an eBay personal account for 20 years. I recently opened an eBay store and have a subscription to the "Starter Store" package.
When I set my store up last month, I used a store name that I really didn't like, but knew I could always change it later. About a week later, I came up with the name I want to use permanently, so I changed the store name, but the store URL still shows the old store name.
I've contact customer service about this several times. They even sent me the link on how to change my store URL so it reflects the new store name, but nothing works.
Then customer service said that feature was no longer available and that someone from the IT department would have to manually change it.
Now they are telling me there's nothing they can do to help.
It's confusing to customers that my store name is one thing and the store URL is a different name.
I don't know what to do here. Since it's a new store and I don't have many followers, could I just close the store? If I do that, will be listings revert back to my personal account or will I just lose them all together?
I have 71 items in my store now, so don't really want to have to repost everything either.
Please help.
