cannot answer buyers message

[jazad]

When I click on reply to an interested buyers question I get this message  "Your account is not authorized to use this feature due to your account status." What the hell is that?

[eburtonlab]

Did you recently change your username? If so, try signing out of your eBay account and then sign back in -- that may get rid of the error message.

See here:

https://community.ebay.com/t5/Selling/Need-Assistance-Cannot-Reply-to-Buyer/td-p/32055793