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Why do eBay messages still suck after they are old enough to drink?

Been a member of eBay since the 90s, but this is my second account.  I think it's still ~17 years old though.

 

eBay messages have always sucked, but why, this far into the future, do they still suck?

 

2 sentences takes up 2,000 lines on a webpage, and it's hard to find where the message actually is in the all the garbage copypasta.  It makes conversing with a buyer or seller incredibly painful.

 

On top of that, there's a lot of malformed HTML showing up as plain text.

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Why do eBay messages still suck after they are old enough to drink?

I've seen messages with a screen full of html for a few weeks now on and off, but the last 2 days I can't even reply to messages. I type the text but when I hit send it just sits there doing nothing.
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