Reporting issues related to the ongoing technical issue with Item Specifics

[community_team]

This thread is dedicated to reporting issues related to the ongoing technical issue with Item Specifics. Please share details including screenshots, steps to recreate, etc. This thread is not meant to be a place for in-depth discussion of the situation, but to be a  place for you to provide us detail into what you're seeing so we can pass this on to the appropriate teams.

Please know that off-topic discussions in this thread will be moved to their own threads. 

For the most recent updates on this issue please review the Announcements Board.

[prissyscloset-9]

The sizes are still not auto-filling. The dress category still will not will not adjust the price on the home page, you must revise your item to change the pricing.

Every listing says Model missing ? Not every manufacturer puts a model, type , name. This category is blank on over 75% of my listings.

[lasantino]

Item specifics for womens shoes missing.

Please add the specific option in sizing to show BOTH the EUR size and the US size..  This option was available pre oct 15 and was VERY VERY helpful...

womens shoe brands don't necessarily transfer equivalency from a eur to us conversion chart.

example.

brand   Jimmy Choo shoes may be a size eur 40 which is equivalent to a size 9 us.

Brand  LK Bennett  shoes may be marked size 40 which translates to a us size 10.

so by only providing one space for size.  it doesn't accurately reflect the size differences ..

some people search by EUR.. some by US sizes..

please add at least two IS ,, one for EU size and one for US size

[echiclet]

Please add Ivory back as a color option for clothing. White is not Ivory.

And please employ experts in the fashion industry NOW! Most of the clothing item specific categories have always been sadly out-of-date, but the new options are absolutely absurd and irrelevant.

[rockrepeatclothing]

A little help here.  I understand some sellers who are working on fixing this CF on their own are getting special treatment from eBay in offering Exchange File downloads of a sellers complete listing file.  There you can find and edit the errors and then have that corrected file upload into system.  Wonder if this is true and is there a special number.  Trying not to deal with another untrained low-level support person.

I cannot comprehend the incompetence of eBay in that a change in size and color has done all this damage. In doing spot checks of a few of my listings, many fields are unrelated or inconsistent.  Basic items have changed than what was entered.  Any of this listing, a buyer could hold me as Not As Described.  I need to fix this on my own.  Can’t wait for eBay to do it.

Thought issues were being corrected when after 4 days of no sales, sales started trickling in last weekend.  Now, NO SALES (going on 5 days) in either of our 2 stores since 10/26 - both fashion and hard goods with combined listings of 1k+

[echiclet]

Please fix the clothing material option. Most clothing items are a blend of fabric types, and the current options makes it impossible for buyers to search for clothing with fabric blends.

[echiclet]

Trying to avoid revising every single of my listings one-by-one to ensure item specifics are corrected, but the Bulk/Edit Listings window is impossible to use! There is no option to re-size the window to have category titles show up for each drop-down menu, or have the title scroll along with the rows.

Seriously eBay?! The interface bugs are infinite. Please don't rely on sellers to fix everything for you and compensate us for major lost sales and time related to this 'update'.

[shhhchristinassecret]

When trying to list in one category as clothing , shoes and accessories , 2nd. box is baby ,kids, women, men and specialty but  UNISEX is MISSING.

I have items that can be worn by men or women so now I have to list them in either them instead of the correct one.

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Sizes still missing in the required box but it is not in the suggested one so , not only I have to add again something that was there in the first place but is a lot of leg work I have to do when I revise my listings. 

Look how long is taking you to fix something that it did not needed to be fixed.

You wanted to fix everything at the same time and look what happened.

You have to many things in one plate which got unexpected out of control. Why didn't you started with one thing and see what happened. Now, not only you have to fix it but WE have to do it too.

It has been really hard to pay my subscription fee lately . I almost did not make it.

My question is : Who works for Who? 

We are at the edge of the big holidays now and sales supposed to be picking up. Are they going to??? 

Why didn't you started all this earlier in the summer instead of 

doing it close to the end of the year? 

This is my livelihood and not a hobby. My household depends on the extra money that I brought in.

A lot of sellers like me don't sell just to buy a newer cell phone or a new pair of shoes, we sell to pay bills and put food on the table.

Please, try to finish your task with positive results.

Thank you for your time

[ryanrobyn]

Every day same problems - today out of 19 relistings 17 had color and season missing. When will these problems ever get resolved. 

[*safina*]

Items are showing "out of stock' on the Ebay App, but we have the item in stock, and it's showing in stock on a regular computer, this is happening on most of our listings, showing "out of stock" on the Ebay App 

[*safina*]

item being purchased and paid for but not showing up in "awaiting shipping"  and not showing up in shipping labels to be printed 

[*winkies*]

When searching for an item, the options to narrow the search by size are defaulting to the old size type (for example, Men's Size: XL).

I listed a shirt today, men's size XL golf shirt. I searched for the brand and golf shirt, there it was among the other 60 similar listings. When I narrow the search results by clicking the option for XL below the search bar, my listing does not show up in the narrowed search results because I don't have the old sizing type in my listing.  Listings with the old size type are still showing up. This is incredibly detrimental as all new listings without the old size type designation are not showing up when results are narrowed. 

[rockstarzboutique]

The issue HAS NOT BEEN RESOLVED! That is a LIE! Both my stores STILL have not been updated with the sizes ect. How can a company with SOOO MUCH $$ AND technical teams screw up so bad???? It's unbeliveable actually how screwed up this was..I have been MANUALLY filing it in & will take forever to do it. I don't have the time for this **bleep**@! My sales have dropped since this began I am beyond **bleep** now. Instead of spending my time manually revising I will be manually MOVING my items to other venues.!

[Anonymous]

Items are showing "out of stock' on the Ebay App.  We do have the items in stock.  You can see the items are available on a web browser but not when using the mobile apps.  

[Anonymous]

I am finding variation listings that have had quantities added to the variations.  The particular variations in question  haven't had stock available in quite a while and quantities as high as six has been added to them which is why I am certain these came via your updates and/or repairs. 

[chadsgirl44]

Still having issues when I bulk edit pricing. This morning bulk edited 29 listings and 9 had Item Specifics that required editing for missing Style, Heel Height and Color all of which were there prior to the update. Then a fun twist - when I re-entered the missing Item Specifics, the size disappeared and had to re-input as well. Very disappointed in what seems to be the lack of technical aptitude at eBay.