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Page keeps loading when I try to sell similar or revise listing

I'm having the issue where the page keeps loading and nothing happens when I try to sell similar or revise a current auction. Anyone else have this problem or any ideas? I've tried IE, Firefox,Safari on the computer and both iphones and all of them have the same issue.

Message 1 of 46
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45 REPLIES 45

Page keeps loading when I try to sell similar or revise listing

Same issue, so frustrating
Message 16 of 46
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Page keeps loading when I try to sell similar or revise listing

I tried clearing cookies, cache, history, re-booting (all computers not just the one i actually use), different browsers, different computers, ...still nothing.

 

Occasionally works for a revision on a listing but mostly I just get the spinning wheel then the page times out after 10 minutes.

 

Hate using the phone to do listings but may have to if this keeps up

Message 17 of 46
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Page keeps loading when I try to sell similar or revise listing

Having same 2 issues! For me started yesterday 7-17-17. Very difficult to list new items, will just go into draft status, I had random revision updates, but I gave up when most of them wouldn't update. I always "clean up my computer" when I have eBay glitches, sometimes a solution, but not this time. Oh and all my browsers are up-to-date and no malware, etc, as of this message.
I phoned CS yesterday regarding another website anomaly.
Rep said, assorted technical difficulties happening site wide (I'm thinking quietly....some type of corruption event?) and tech support was working on solution(s).
Thankfully, CS rep was able to help resolve this different tech issue during our phone session. I'll be checking this discussion and announcement venues for more updates.
Message 18 of 46
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Page keeps loading when I try to sell similar or revise listing

just called customer service

got the run around

3rd employee finally helped

 

she changed my new listing format to the old listing format

(remember when you had 2 pages to list and you also had to wait until your pictures were uploaded before you could change more info)

after that I was able to revise  my item and list a new item

 

she told me that I have to call back in around 2-3 days

if I want the new listing form back,

so they could switch me back

after they fixed their problems

 

pain in the behind

 

Message 19 of 46
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Page keeps loading when I try to sell similar or revise listing

Wow. Still happening this morning.

Everything seems fine until clicking on LIST ITEM. Then spin, spin, spin.

And still no announcement about it? Or an acknowledgement from ebay on any of the many many threads about it?

@Anonymous

Hello? Anybody here?

Message 20 of 46
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Page keeps loading when I try to sell similar or revise listing

I called eBay regarding the Revise listing issue. They are aware of the problem, confirmed it is a site issue, and are working on it.

 

Many members have called to report it, but the more members who call and have their names added to the list, the sooner this will be fixed.

Inceptions
Volunteer Community Mentor, buying and selling on eBay since 2004

Message 21 of 46
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Page keeps loading when I try to sell similar or revise listing

Interesting the "older? format" is an option, AGAIN?
Way long time ago, I got opted in to the new listing format and it was
horrendously buggy/glitchy for me. It took me a few very frustrating days to figure out
all the difficulty was on eBay's end, not mine! C.Service switched me back to the previous
format, but not without dealing with more issues and I got zero tech assistance to
resolve all that had to be fixed and not with the bulk listing tool either. Sooo, give all that time to fix nothing that I broke, I'm not willing to "switch back to a previous listing format".
I must say, I'm glad to report, I don't regularly/consistently deal with eBay's website tech issues, but when they do happen ..they tend to be a can of worms, a HUGE disruption and time sux!
Message 22 of 46
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Page keeps loading when I try to sell similar or revise listing

You're right no announcement! Instead we have to call in to find out! Keep sending good thoughts and hopefully eBay has extra tech help working on the solution.
Message 23 of 46
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Page keeps loading when I try to sell similar or revise listing

So hugely frustrating that it is happening, BUT more hugely frustrating that eBay doesn't acknowledge it on their technical issues board. This is 4 days of this and not one word from them. Still happening this morning. Can't list/revise anything. All is fine until you click the Update Listing button (or list item), then the circle of death spinning forever.

 

Message 24 of 46
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Page keeps loading when I try to sell similar or revise listing

SAME here! FRUSTRATING as this is my ONLY time to update/list items for the next few days! BIG INCONVENIENCE!
Message 25 of 46
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Page keeps loading when I try to sell similar or revise listing

Same here

 

Message 26 of 46
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Page keeps loading when I try to sell similar or revise listing

Just a warning...something to be aware of...

 

I thought I would try using bulk edit to revise multiple items to see if that would be a good workaround while eBay is working on this issue.

 

Unfortunately, it's worse... The bulk editor takes the changes and tells you the listings have been successfully revised, but when you look at the listings, no changes have been made.

 

I also called to report this issue. I suggested that the rep ask someone from eBay to post on this thread with an acknowledgement of the issue and update when the problem is resolved. We shall see...

Inceptions
Volunteer Community Mentor, buying and selling on eBay since 2004

Message 27 of 46
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Page keeps loading when I try to sell similar or revise listing

Here's one workaround, I hope! I'm using sell a similar format (when applicable), enter/change your information, then save an continue later. Still get the tireless spinning wheel, wait a min or 2 and then close the page.
eBay autosaves your work/listing to the draft folder! At least listings will be almost ready to activate, or that's my plan. No proof my drafts will get listed until I click "list item" and the listing information stays intact and goes up for sale.
Message 28 of 46
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Page keeps loading when I try to sell similar or revise listing

I am also having this issue... it started last night and it's still doing it this morning. I can't list anything at all.

Message 29 of 46
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Page keeps loading when I try to sell similar or revise listing

This is for the Specialist Customer Support Reps. Griff said all these things should be listed in order to get this fixed faster. Here you go.... every detail.

 

Your USER ID: Everybody.... look at this technical issue board.

  • Item Numbers: All of them.
  • The URLs for the pages on which the issue occurs: All of them.
  • Your computer type: All computers.
  • Operating system: All operating systems.
  • Browser type and version: All browsers.
  • A step-by-step accounting of what you are attempting to do and what happens when you try to do it: 1. You click on Revise listing (or sell an item). 2. You then fill out the whole page. 3. When you click on the Update or List Item button, nothing happens. The wheel just spins forever. If you were updating a listing, you lose all of your changes and have to start over. If you are listing a new item 50% of the stuff occasionally gets saved, but you have to fill out a bunch over. And still you can never list it.
     And most important, attach screen shots if applicable: See the attachment.
Message 30 of 46
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