eBay

dansoddsandends · ‎02-07-2022

I am having a issue with inventory remaining after a sale. The latest issue was a listing where I had 3 available, a buyer bought 2 and the listing now shows 0 available. Obviously 3-2 =1. This is not happening all the time with every listing but happens enough that I have to check every listing now to ensure that items for sale are still showing as available. The worst case I have saw so far is have 13 packs of batteries for sale, sell 1 pack and the quantity remaining drops to 0. This happened 3-4 times straight on one listing, then the next 3-4 sales subtracted correctly.

Has anyone else noticed this issue? I do not use a 3rd party inventory/listing service, only entering a quantity available in the correct box when making a listing.

Is there a way to open a ticket with Ebay when this happens? It appears to be a random issue, which is the hardest if all issues to track down.

TIA for any insight/suggestions/solutions.

dansoddsandends · ‎02-13-2022

any suggestions? No one has replied? This is a ongoing issue that will cause me to leave ebay. I am having to review all my listings (50+) 3x a week. Simply unacceptable. And the ask a mentor with a reply in? is a joke, there seems to be no mentors.

rfmtm · ‎02-14-2022

I use the inventory option on my other selling account and haven't really seen a problem and I often update quantities from the seller hub page so would notice something off. In the past, if I remember there was some issues when a listing would relist, but I think that was fixed.

If you have specific examples you might try contacting ebay below where the reps will look into it and respond.

Send a private message here:

www.facebook.com/eBayForBusiness or

www.twitter.com/eBayForBusiness

dansoddsandends · ‎03-14-2022

Thank you. The issue is ongoing, just corrected two more items. It is habit to now verify Qty available when I sell something and more often than not correct the OH Qty. Thank you for the links.