I was trying to report a multiple item listing violation. After I entered the second of two item numbers, the reporting page refused the entered item number as invalid. The listing number was confirmed and reentered, but the reporting page again refused, repeating the need to correct the invalid item number.
I contacted Customer assistance and connected first with “Hannah”, after explaining the problem, passed me to “Rhea”. After explaining the difficulty again, Rhea asked what help I needed, and then cut off the chat before I could answer. Less than 15 seconds while typing my reply, and Rhea typed I haven't heard from you for a long time, so I have to end the chat, or similar wording, then cut off the chat. Next, I clicked on “I need more help” button, and was connected to “Michael”, and then again explained my difficulty reporting the listing violation.
As before, “Michael” asked me what help I required, then again after 10 seconds cut off the chat.
How am I supposed to report listing violation difficulty when the chat agents at customer service won't or cannot help, without explanation, just bail out without helping at all? Is chatting with Customer Support useless for these kinds of problems?
Is there a better or more correct way to get help with technical difficulties like this?
Below is the transcript of the first part of this train wreck
Escalation from eBay Helpbot
2022 - 01 - 23
07:57:15 UTC Hannah
My name is Hannah . Please allow me a few moments to catch up on your conversation so far.
07:57:46 UTC alphahelix1
Hi\
07:58:29 UTC alphahelix1
I have not had a conversation so far...
07:59:28 UTC Hannah
Hi , how can we help you today ?
08:00:10 UTC alphahelix1
As already stated, I am having trouble reporting a multiple listing policy violation.
08:01:17 UTC alphahelix1
After entering an item number, the reporting page errors out stating I need to enter a valid item number, but there is no error in the item number entered.
08:03:23 UTC Hannah
I appreciate your time contacting eBay about reporting listings with violations. Let me check what's going on , bear with me
08:04:23 UTC alphahelix1
Specifically, #303917774904
08:05:28 UTC alphahelix1
Listed like this 403214539428,303917774904
08:06:47 UTC Hannah
To further assist you with reporting this listings . I will connect you to our trust and safety team .
08:06:49 UTC Hannah
Please stay connected while I transfer you to my colleague who will assist you further. This may take a few moment , thank you for your patience.
08:07:20 UTC alphahelix1
Item Number(s) Please correct the following invalid item numbers: 303917774904 Enter up to 10 active items from the same seller, in the same listing format, separated by commas (eg., 297793227437,545793227267).
08:07:36 UTC alphahelix1
Sure, thanks!
08:08:47 UTC alphahelix1
Hi Rhea
08:09:52 UTC Rhea
Hello, welcome to eBay. My name is Rhea. Please allow me a few moments to review your details.
08:10:08 UTC alphahelix1
Of course,
08:13:59 UTC Rhea
As I can see here, you are trying to report something. May I ask what is the specifc error you are getting?
08:14:36 UTC alphahelix1
"Item Number(s) Please correct the following invalid item numbers: 303917774904 Enter up to 10 active items from the same seller, in the same listing format, separated by commas (eg., 297793227437,545793227267)."
08:15:26 UTC alphahelix1
This error message repetes regardless of reentering the correct item number 303917774904
08:17:58 UTC alphahelix1
repeats
08:21:32 UTC Rhea
I see. May I know what specific help may I offer?
08:21:52 UTC Rhea
I'm afraid that I'll have to end this chat as I haven't received any response from you in a while. If you still require assistance, please contact Live Help again when you're ready. Thank you for using eBay. Keep safe and have a great day!
08:21:54 UTC
Chat ended by Rhea
Then the same thing happened with “Michael”, only this time the chat was cut off after only 10 seconds.
